
How to Connect Your Existing WhatsApp Business App to BotSailor Using Embedded Signup and Cloud API for Marketing
In today’s fast-paced digital landscape, businesses rely on WhatsApp Business to engage with their customers efficiently. To make this integration seamless,BotSailornow supports WhatsApp Embedded Signup, allowing businesses to connect their existingWhatsApp Business Appaccounts to BotSailor effortlessly. Additionally, BotSailor enables businesses to leverageWhatsApp Cloud APIto manage marketing tasks effectively—all while continuing to use WhatsApp on their mobile device.
Many users refer to the connection process asQR Scan for WhatsApp Connect, as it allows quick authentication and linking of your WhatsApp Business App with BotSailor. While traditional methods involve number verification,scanning a QR codeis an intuitive and faster way to sync your account. With BotSailor, whether you're connecting a new number or an existing WhatsApp Business App, you can easily integrate viaMeta’s Embedded Signup and Cloud API.
Previously, businesses could only use theWhatsApp Business Platformwith anew phone number, which meant the number couldn’t be linked to an existing WhatsApp App. However, Meta now allows businesses toconnect their existing WhatsApp Business App numbersto theWhatsApp Business Platform via Cloud API, meaning you can continue using yourWhatsApp mobile appwhile managing automation throughBotSailor.
In this guide, we’ll walk you throughboth methodsso you can choose the right approach for your business.
Understanding WhatsApp Business App vs. WhatsApp Business Platform
What is WhatsApp Business App?
WhatsAppBusiness Appis a mobile-based solution designed for small businesses to communicate with customers. It can be installed on smartphones and used to handle business inquiries, send messages, and provide customer support.
What is WhatsApp Business Platform?
WhatsAppBusiness Platform(previously only available for API-based integrations) is a more advanced solution for businesses requiringautomation, scalability, and API-based integrations. Before, businesses had to register anewphone number to use this platform—meaning it couldn’t be linked to an existing WhatsApp Business App.
But now, Meta has introduced a game-changing update!Businesses can now connect theirexisting WhatsApp Business App numbersto theWhatsApp Business Platform via Cloud API. This means businesses can use:
What Is WhatsApp Embedded Signup?
WhatsAppEmbedded Signupis a streamlined onboarding process provided by Meta that allows businesses toconnect their existing WhatsApp Business Appdirectly to WhatsApp Business API without requiring third-party approvals or extensive manual configurations.
WithBotSailor’s integration, you can:
Prerequisites
Before you begin, ensure that:
Step-by-Step Guide to Connecting WhatsApp Business App to BotSailor
Step 1: Navigate to WhatsApp Integration in BotSailor
Step 2: Launch the WhatsApp Embedded Signup Flow
Step 3: Enable WhatsApp Cloud API for Marketing
Once you've connected your WhatsApp Business number, you have the option to sync your past contacts and conversation history. This ensures that existing customer interactions are accessible within BotSailor.
To do this, click the"Fetch Contacts and History"button.Note:This sync option is only available within the first24 hoursafter connecting your number. After that, syncing cannot be enabled.
Common Issues & Troubleshooting
1. Phone Number Not Eligible for Onboarding
Reason:The number is already in use with another WhatsApp API or personal WhatsApp account.Solution:Remove the number from the previous account and wait at least 10 minutes before retrying.
Why Choose BotSailor for WhatsApp Business Marketing?
By leveragingWhatsApp Embedded SignupandCloud API, you can quickly integrate yourWhatsApp Business AppwithBotSailorand unlock powerful customer engagement tools.
Learn More About Business Platform with a New Number
If you're looking to set upa brand new number for WhatsApp Business Platform, check out our detailed guide:How to Connect a WhatsApp Business Account to BotSailor.
Get Started Today!
Ready to take your WhatsApp Business marketing to the next level?Sign up on BotSailor and integrate your WhatsApp Business App with Cloud API today!
There are some country limitation , read the details here-Onboarding WhatsApp Business app usersRead Blog on How to Set Up the WhatsApp Cloud API with BotSailor
1. If I send a message from the WhatsApp Business mobile app, will it be available in the BotSailor inbox?
Yes, any message sent from the WhatsApp Business mobile app will also be available in BotSailor's inbox. The chat remains synchronized.
2. When I connect my WhatsApp Business number to BotSailor, will my old contacts and chat history be synced?
Yes, you have the option to sync your existing contacts and conversation history when connecting your WhatsApp Business number to BotSailor. However, this option is only available within the first 24 hours after connection. After that, syncing will no longer be possible.
3. Can I reply to messages from both the BotSailor inbox and the WhatsApp Business mobile app?
Yes, you can reply to messages from both platforms. However, for chatbot automation and campaign messages, it is recommended to manage responses through BotSailor.
4. If I uninstall the WhatsApp Business app from my phone, will BotSailor still work?
Yes, BotSailor will continue to work independently as it operates through the WhatsApp Cloud API. However, if you reinstall the app and use it alongside BotSailor, messages will still sync between both platforms.
5. Will my chatbot handle all messages automatically?
Yes, the chatbot will handle messages based on your predefined flows. However, you can always take over a conversation manually from the BotSailor inbox if needed.
6. Can I schedule messages or bulk send campaigns with BotSailor?
Yes, BotSailor allows you to schedule messages and send bulk campaigns to your subscribers as per WhatsApp’s messaging rules and your plan’s limits.
7. Will I get notifications for new messages in BotSailor?
Yes, BotSailor provides real-time notifications for new messages, ensuring that you don’t miss any customer inquiries.
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