AI Agent & AI Assistant for WhatsApp & Multi-Channel Chatbots | AI Tokens Guide

BotSailor AI Agentis a next-generation multi-channel solution that transforms WhatsApp, Facebook Messenger, Instagram, Telegram, and WebChat into intent-aware, human-like operators. Powered byOpenAIandGoogle Gemini, the AI Agent understands text, images, and voice, and adapts in real time to customer context.

Behind every intelligent action is theAI Token system— flexible usage credits that make the AI Agent work. Tokens fuel everything from smart replies and intent detection to subscriber IQ analysis and proactive actions like assigning agents, triggering flows, and managing labels. With plans starting at just$14.50 for 10 million tokens, BotSailor delivers enterprise-level automation at an affordable cost.

AI Agent VS AI Assistant for Chatbot Marketing.

• AI Agent– thecustomer-facing operator. It talks directly to subscribers, provides information, supports them, and can take actions automatically (like triggering flows, assigning sequences, or escalating to a human). Think of it as thefrontline agent.
• AI Assistant– theteam-facing advisor. It doesn’t reply to customers directly but helps your team analyze subscribers, rewrite replies, and suggest next best actions. Think of it as theanalyst and helper in the background.

Why BotSailor AI Agent and AI Assistant Is a Game-Changer

Unlike traditional chatbots that only follow scripted replies, BotSailor introduces both anAI Agentand anAI Assistant. The AI Agent delivers dynamic, natural conversations by detecting intent, replying from trained data, and taking intelligent actions such as triggering flows or assigning sequences. At the same time, the AI Assistant works inside the Shared Inbox — providingSubscriber IQ Analysis, adedicated chat windowto ask AI questions about subscribers, and even aRewrite Answersoption to polish agent replies. Together, they create a chatbot experience that is bothproactive for customersandinsightful for your team.

Key Advantages of BotSailor AI Agent / AI Assistant :

• Multi-Channel Coverage– Engage seamlessly across WhatsApp, Facebook Messenger, Instagram, Telegram, and WebChat.
• AI-Powered Understanding– Interprets text, images, and voice with human-like precision.
• Intent Detection Engine– Recognizes true customer intent and responds contextually.
• Custom Intent Training– Train your AI Agent with brand-specific intents for more relevant conversations.
• Hybrid AI Core– CombinesOpenAIandGoogle Geminifor better accuracy, speed, and reliability.
• Smart Personalization– Tailors replies using customer history, preferences, and live interaction context.
• Subscriber IQ Analysis– Provides instant insights for each subscriber, including summaries, lead scores, churn risk, sentiment, next best actions, and safety flags—powered by their entire conversation history.
• Dedicated Subscriber Chat Window (Shared Inbox)– Allows you to ask the AI about individual subscribers and act instantly by adding/removing labels, assigning/removing sequences, triggering chatbot flows, or assigning a human agent.
• Rewrite Answers– Helps agents improve clarity, tone, and professionalism of replies before sending, ensuring every message sounds polished.
• Flexible AI Training Sources– Easily train the AI Agent with:
• FAQs
• Website URLs
• Documents & Files
• APIs
• Google Sheets

📌Learn more about AI training here:
TrainAI Agent for Chatbot with FAQ, URL, File, APIs & Google Sheets

Advanced Intent Detection: Smarter, Faster, Better

One of the most powerful capabilities ofBotSailor AI AgentisIntent Detection— the ability to understand not just what a subscriber typed, but why they sent the message.

How Intent Detection Works

1. BotSailor AI analyzes the subscriber’s message in real time.
2. It identifies the intent (e.g., inquiry, booking, complaint, support, etc.).
3. It automatically triggers the most relevant action — whether it’s sending areply, starting a chatbot flow, assigning/removing a label, enrolling/removing from a sequence, or routing to a live agent.

Benefits of Intent Detection

• Smarter Automation– Instantly routes conversations to the right chatbot flow, applies labels, or assigns sequences without manual intervention.
• Higher Accuracy– Understands natural language and context instead of relying on keyword triggers.
• Personalized Experiences– Responds with context-aware messages tailored to subscriber behavior and history.
• Custom Intent Setup– Businesses can define, train, and configure their own intents to match specific use cases.

Example:
If a subscriber says:
👉“I want to book a table for tonight.”
BotSailor AI Agent instantly detects theBooking Intent, assigns the subscriber to the“Restaurant Leads” label, adds them to a“Reservation Reminder” sequence, and replies with available slots—all without any manual setup.

📌Dive deeper into how it works in our dedicated guide:
AI-Powered Intent Detection to Enhance Chatbot Efficiency

BotSailor AI Assistant: Understand Your Subscribers Smarter

Managing subscribers is no longer just about checking their last message.WithBotSailor AI Assistant, every subscriber comes with an intelligence layer that helps you take smarter actions directly from theShared Inbox.

Subscriber IQ Analysis

Each subscriber profile includes a real-time intelligence panel powered by AI. From one glance, you can see:

• Summary– A concise overview of the subscriber’s journey.
• Lead Score (0–100)– How likely they are to convert.
• Churn Risk %– The probability of losing this subscriber.
• Current Sentiment (+ trend)– Positive, neutral, or negative tone with trend direction.
• Customer Status– Already a customer or still a lead.
• Next Best Action– AI-recommended follow-up step.
• Safety Flags– Potential issues or concerns to address.

This ensures your team knows exactly where to focus and how to respond.

Dedicated AI Chat Window

Within the Shared Inbox, you can open aseparate AI-powered chat windowfor any subscriber. Here, you can:

• Ask the AI questions about the subscriber (e.g.,“Why did they stop replying?”or“What product are they most interested in?”).
• Take direct actions such asadding/removing labels,assigning/removing sequences,triggering chatbot flows, orassigning a human agent—all without leaving the conversation.

Rewrite Agent Replies

when your human agent writes a response, the AI Assistant can instantlyrewrite it for tone, clarity, or professionalismbefore sending — ensuring consistent, polished communication every time.

Together, these features transform your Shared Inbox into asmart command centerfor managing and understanding subscribers at scale.

What Are BotSailor AI Tokens?

BotSailor AIruns on atoken-based pricing model, designed to be affordable, flexible, and scalable for businesses of all sizes.

AnAI Tokenis the unit that powers every AI-driven interaction inside BotSailor. Each time your chatbot processes a request, both theinput(subscriber’s message, context, or data you send to the AI) and theoutput(the AI’s reply or action) are counted toward token usage. This ensures transparent, fair billing for every intelligent interaction.

What AI Tokens Power

• Generating intelligent repliesacross WhatsApp, Messenger, Instagram, Telegram, and WebChat
• Detecting customer intentand automatically taking actions such as triggering chatbot flows, assigning/removing labels, enrolling/removing sequences, or routing to an agent
• Subscriber IQ Analysis– lead scoring, churn prediction, sentiment analysis, next best action, and safety flags
• Dedicated AI Chat Window– ask AI questions about a subscriber directly from the Shared Inbox
• Analyzing text, images, and audiofor deeper context
• Handling trained data queriesfrom FAQs, URLs, documents, APIs, or Google Sheets

How Are AI Tokens Calculated?

BotSailor AI Tokens are based onOpenAI’s token system, not on simple character or word counts.

• On average,1 token ≈ 4 characters of English text(roughly three-quarters of a word).
• A short sentence like“Book a table for tonight”uses about8 tokens.
• Both theinput(subscriber message + context) and theoutput(AI’s reply) are counted toward your token balance.

For example:
👉A single customer exchange may consume anywhere from50 tokens to 2,000+ tokens, depending on the query length, AI’s response, conversation history, and trained data involved. With 10 million tokens, BotSailor still supportsa large volume of meaningful conversationswhile keeping costs predictable and affordable.

Pricing & Value

With BotSailor, you get10 Million AI Tokens for just $14.50— one of the most competitive AI pricing models in the industry. Whether you’re testing AI automation on a small scale or running enterprise-level campaigns, tokens scale to match your usage.

🎯Buy AI Tokens Now →

BotSailor AI Token Pricing

Unlike other chatbot platforms that overcharge for AI-powered messaging,BotSailor offers transparent, flexible, and cost-effective pricing.

AI Tokens for Resellers: Unlock New Revenue Streams

ForBotSailor Resellers, AI Tokens are more than just credits — they’re a built-in business model. By selling tokens, you create new revenue streams while giving your customers access to premium AI features they can’t get with their own OpenAI key.

With theReseller Admin Panel, you can:

• Create AI Token Add-Onsand package them as you like.
• Upsell tokens at your own pricingto maximize profit.
• Bundle advanced AI featuresthat run exclusively on BotSailor’s AI Tokens.

Why Resellers Should Use BotSailor AI Tokens

When you supply your end-users withBotSailor AI Tokens, you unlock the ability to resell powerful features such as:

• Image & Voice Extraction– analyze multimedia messages.
• Subscriber IQ Analysis– deliver instant lead scores, churn risk, sentiment, and next best actions.
• Dedicated AI Chat Window– let users ask the AI questions about individual subscribers inside the Shared Inbox.
• Smart Segmentation– auto-assign/remove labels or enroll/remove sequences based on intent detection.
• Trigger Flows & Assign Agents– automatically hand over to chatbot flows or human agents when needed.

Feature Comparison: BotSailor AI Tokens vs. Own API Key

By controlling the token supply, resellers canmonetize advanced AI features, increase margins, and position themselves as leaders in chatbot automation.

🎯Start selling White label SaaS Chatbot Service and AI Tokens today→BotSailor Reseller Page

Why BotSailor AI Stands Out

Final Thoughts

BotSailor AIisn’t just another chatbot integration — it’s acomplete AI-powered automation solutionfor businesses, marketers, and resellers.

By combiningGenerative AI,Intent Detection, and ahybrid OpenAI + Gemini engine, BotSailor deliversfaster, smarter, and more personalized conversations.

WithAI tokens priced at just $14.50 for 10M, you gethigh-performance automation at a fraction of the cost.

🚀Start using BotSailor AI today and transform your chatbot experience!
Buy AI Tokens Now →

💡Special Offer:We’re currently giving away100M free AI tokens for Resellersand20M free AI tokens for Premium users.
👉Read how to claim your free tokens here.