Integrating Your Shopify Store with BotSailor: A Complete WhatsApp Automation Guide

Integrating your Shopify store with BotSailor empowers your e-commerce business with seamless WhatsApp automation, enhancing customer engagement, boosting sales, and streamlining communications. This integration allows you to automate abandoned cart notifications, order confirmations, and promotional campaigns directly through WhatsApp, providing a more personalized and effective customer experience.

What is Shopify Integration in BotSailor?

Shopify integration in BotSailor connects your Shopify store directly with WhatsApp, allowing you to:

• Automate abandoned cart recovery via WhatsApp.
• Send automated order status updates.
• Run targeted WhatsApp marketing campaigns based on customer activities.

Why Integrate Shopify with BotSailor?

• Increased Sales: Boost conversion rates by recovering abandoned carts with timely WhatsApp reminders.
• Enhanced Customer Experience: Keep customers informed with real-time order updates.
• Efficient Marketing: Run targeted campaigns effortlessly through automated messaging.

Step-by-Step Guide to Integrate Shopify with BotSailor

Step 1: Navigate to Integration Settings

1. Log in to your BotSailor dashboard.
2. From the left sidebar, click on Settings under the MANAGEMENT section.
3. Select E-commerce Integration from the integration options.

Step 2: Create a New Shopify Profile

1. Click the + New button at the top right corner of the E-commerce Profile page.
2. In the pop-up form, select the Shopify option.

Step 3: Getting Shopify Store Details

1. Open Shopify Admin Panel

• Log in to your Shopify store dashboard.
• Navigate to Apps and sales channels from the left sidebar.
• Click the Develop apps button at the top right.

2. Enable Custom App Development

• Shopify may show a warning the first time. Click Allow custom app development to proceed.

3. Create a Custom App

• Click Create an app.
• Provide a name for the app, e.g., BotSailor.
• Select your Shopify account/email as the developer.
• Click Create app to continue.

4. Configure Admin API Scopes

• On the app overview screen, click Configure Admin API scopes.

• Enable all the required scopes depending on the automation features you want (e.g., orders, products, customers).
• Click Save.

5. Install the App

• Go to the API credentials
• Click Install app on the top right to enable token generation.

6. Copy the Admin API Access Token

• Once the app is installed, Shopify will generate an Admin API access token.
• Copy this token immediately. You won’t be able to view it again later.

7. Get Your Shopify Store Subdomain

• Navigate to Domains from the left menu.
• Locate your Shopify subdomain, usually in the format myshopify.com.
• Copy the subdomain for use in BotSailor.

Step 4: Fill in Shopify Store Details

Provide the following necessary details:

• Profile Name: Enter a unique name to identify your integration later.
• Store Sub-Domain: Enter your Shopify store sub-domain (e.g., mystore from mystore.myshopify.com).
• Admin Access Token: Enter the API access token obtained from your Shopify store admin panel.

Step 5: Save Your Integration

After entering the details correctly, click the Save button. Your Shopify store is now successfully integrated with BotSailor.

Tips for Effective Shopify Integration

• Ensure your Shopify API permissions include all necessary access rights (read/write).
• Regularly monitor your integration performance via BotSailor’s reporting dashboard.
• Customize your automated messages to match your brand voice and customer expectations.

Frequently Asked Questions (FAQs)

Where do I find the Admin Access Token for Shopify?

Generate your Admin Access Token from your Shopify admin dashboard under Apps > Manage Private Apps.

Can I integrate multiple Shopify stores?

Yes, BotSailor supports multiple Shopify store integrations, each with its own unique profile.

What if my messages aren’t sent?

Verify your API credentials and permissions, and ensure your BotSailor account has sufficient message credits.

How do I track message performance?

Use BotSailor's reporting dashboard to view detailed analytics and performance reports.

Integrating Shopify with BotSailor transforms your customer communication, enhances engagement, and boosts your e-commerce store’s overall performance.