How to Configure Signature Messages in BotSailor
Setting up a Signature Message in BotSailor is an essential
step to ensure consistent, professional, and personalized communication. A
well-configured Signature Message helps reinforce your brand identity and adds
a human touch to your customer interactions. In a shared team inbox,
where multiple agents collaborate to handle conversations, Signature Messages
play a crucial role in maintaining professionalism and consistency.
Using a shared team inbox is an organized way to support customers through live chat. When an agent joins a chat, other agents can see who has joined the conversation, allowing for seamless collaboration. It will increase live support experience for your customers with a greater rate.
If needed, agents also have the option to leave the chat once their tasks are complete, further streamlining the workflow. Enabling the Signature Message feature in BotSailor will also activate the Join Chat option, ensuring that only agents who have joined the chat can reply to customer messages. Without joining, agents can view but cannot directly respond to the conversation, ensuring accountability and organized communication.
What is a Signature Message in BotSailor?
A Signature Message in BotSailor is a pre-defined message automatically appended to the end of your conversations. It can include the agent’s name, designation, and other personalized details to make interactions more professional and personal. BotSailor’s intuitive interface allows you to easily create, customize, and manage these messages.
Importantly, Signature Messages can be configured across various channels, including:
Step-by-Step Guide to Configuring Signature Messages
1. Access the Configuration Panel
To start, log in to your BotSailor account and navigate to the Configuration section from bot manager. Here’s how:
2. Enable Signature Messages
Once you’re in the Configuration panel:
3. Add a Default Signature Message
After enabling the feature, you can set up your default message:
4. Personalize Agent Signatures
Each agent can personalize their signature by:
5. Save Your Changes
After configuring your signature message:
Optional Features for Enhanced Customization
Dynamic Fields
Bot Replay Control
Auto Enable Timing
Testing Your Signature Message
Before going live, it’s crucial to test the signature configuration: