messenger
4076
New: Typing Indicators in WhatsApp Cloud API

🔥New Feature: Typing Indicators in WhatsApp Cloud API — Enhance Real-Time Engagement

Meta has just rolled out a powerful UX feature for developers and businesses using theWhatsApp Cloud API—Typing Indicators. This enhancement allows you to mimic human-like interaction by showing a typing status when preparing a reply. Let’s explore how it works, why it matters, and how you can implement it in your WhatsApp chatbot or automation flow.


✨What is the Typing Indicator Feature?

TheTyping Indicatorlets your WhatsApp Business account show a “typing…” status to usersafter receiving a message— giving a more natural and engaging chat experience. It’s perfect for live support agents or bots that may take a few seconds to respond.

Typing On


âś…Why Use Typing Indicators?

  • Improve User Experience: Let users know their message is being processed.
  • Reduce Drop-Offs: Typing signals responsiveness and keeps users engaged.
  • Feels Human: Adds realism to bot or agent responses.

⚠️Note:The typing indicator lasts forup to 25 seconds, or until you send the response — whichever comes first.


đź§ŞHow to Use It in BotSailor

⚙️Where Can You Enable Typing Indicator?

1️.Bot Reply Settings

In yourBot Flow, you can now toggle the "Typing on display" setting for each message block.

🔹Go toBot Manager->Bot Reply
🔹Enable Typing on display
🔹Set the desired delay in seconds (e.g., 1–3 sec)
🔹Save the settings to simulate natural bot response timing

đź’ˇThis is great when you want the chatbot to seem like it's thinking or retrieving data.

Typing On Indicator Bot Reply


2️AI Assistant Settings

Inside the AI Assistant configuration panel inBot Manager-> AI Assistant, you’ll find the option:

🔹Enable Typing on Indicator– This setting allows the AI Assistant to simulate typing while preparing a response.

  • It works even when AI is set as fallback or handling all queries.
  • You can use this in conjunction with delay to smooth out long-generation times.

âś…Ideal for improving user experience when AI needs a moment to process intents or contextual memory.

Typing On Indicator Ai


3️.Shared Inbox – Signature Message

If your team usesSignature Messageswhen an agent joins the conversation, you can also configure the Typing Indicator there.

🔹Navigate toBot Manager-> Configuration-> Shared Inbox Signature Message Configuration
🔹Locate the setting titled“Typing on Indicator”

Once enabled, the system willautomatically show a typing indicatorwhen:

  • Anagent starts typing
  • An agentfocuses on the text areain any conversation

This creates a seamless, real-time support experience by letting users know someone is preparing a reply — even before the message is sent.

âś… Perfect for support handovers or human-first workflows where response preparation needs to feel instant and natural.

Typing On Indicator Shared Inbox Reply

Once the typing indicator is displayed, WhatsApp will auto-dismiss it after 25 seconds if no reply is sent, or it will disappear as soon as a response is sent.


đź§ŞWhy Use Typing Indicators?

  • đź§ More Human-like Responses
  • ⏱️Buffer Time for Processing or API Calls
  • đź’¬Improves Trust in Chat Interactions
  • đź§µBetter UX in Agent Handover Scenarios


⚙️Best Practices

  • âś…Only trigger typing indicator if you’re actually preparing a response
  • ❌Don’t use it for long or unresponsive flows
  • đź§ Combine with status: read to show quick acknowledgment

🔍Real-World Use Cases

  • Live chat with support agents
  • Bot delay when calling external APIs
  • Human handover scenarios
  • Order tracking, refund processing, or AI-based replies

🚀Conclusion

Typing Indicators in the WhatsApp Cloud API is a small but significant UX improvement. Whether you're building a chatbot or a hybrid human-bot customer support system, this feature helps bridge the gap between automation and personal touch.

🔗Ready to integrate typing indicators in your WhatsApp automation?Try it now onBotSailor— the ultimate WhatsApp chatbot builder.

author

BotSailor

21 Apr 2025
  • Categories :

  • Uncategorized

(0) Comments

Related Articles

Stay ahead of the curve with BotSailor`s latest articles. Dive into expert analyses, industry trends, and actionable tips to optimize your experience. Explore our articles now and unlock the full potential of your business.

Train AI Assistant for Chatbot With FAQ, URL & File

Train AI Assistant for Chatbot With FAQ, URL & File

Train AI Assistant for Chatbot With FAQ, URL & FileBotSailor's just launched its AI Assistant chatbot feature giving...

READ MORE
Launch Your SaaS with BotSailor White Label Chatbot Marketing

Launch Your SaaS with BotSailor White Label Chatbot Marketing

Unlock a Profitable Business with BotSailor's White Label Reseller Program Are you looking for an effortless way to ...

READ MORE
BotSailor’s Affiliate Program

BotSailor’s Affiliate Program

We're delighted to announce the opening of the BotSailor Affiliate Program today! We developed it as a way to thank the ...

READ MORE