Automation is the backbone of modern business success, and BotSailor’s Webhook Workflow is here to make it seamless. With Webhook Workflow, you can effortlessly integrate BotSailor with third-party platforms and send automated, personalized WhatsApp notifications based on real-time events. Whether it’s order confirmations, shipping updates, or abandoned cart reminders, this tool empowers you to improve operational efficiency and enhance customer engagement.
Webhook Workflow is an automation feature in BotSailor that connects external platforms to BotSailor using a unique Webhook Callback URL. Whenever a specific event occurs in the external platform—like order creation, payment confirmation, or cart abandonment—it triggers the webhook to send WhatsApp notifications to your customers.
This system ensures your customers receive timely updates, reducing manual intervention and increasing satisfaction.
Log in to your BotSailor dashboard.
Navigate to Webhook Workflow.
Click Create New Workflow and provide a name (e.g., “WooCommerce Order Notifications”).
Select the WhatsApp account you’ll use for sending notifications.
Once the workflow is created, BotSailor will generate a unique Webhook Workflow Webhook Callback URL.
Copy this URL—it will be used in your third-party platform to trigger the workflow.
Go to the webhook settings in the external platform (e.g., Shopify, WooCommerce, or any custom system).
Paste the Webhook Callback URL into the field for event-based notifications (e.g., order creation, payment success).
Save the configuration to establish the connection.
In BotSailor, go to the Webhook Response Mappingsection.
Define how the incoming data fields (e.g., order ID, customer name, product details) map to BotSailor’s variables.
This mapping ensures the data flows correctly into your WhatsApp message templates.
If needed, use BotSailor’s Data Formatto process or modify incoming data.
For example:
Combine multiple product names into a single string for easy readability.
Format dates for delivery notifications.
Calculate totals or apply discounts based on incoming data.
Navigate to WhatsApp Bot Manager > Message Templateand create a new template.
Example template for order confirmation : “Hi 1, your order #2 has been confirmed. Total: 3. Thank you for shopping with us!”
Submit the template for WhatsApp approval.
Once approved, link the template to your workflow and ensure the variables align with the mapped data.
Trigger a test event from your external platform to ensure everything is set up correctly.
Verify that the data is received, processed, and sent as a WhatsApp notification.
Once satisfied, activate the workflow to automate the process for live events.
1. Order Notifications
Automatically send WhatsApp messages to customers for key order updates, such as:
Order confirmation
Shipping updates
Delivery confirmation
This keeps customers informed and builds trust in your service.
2. Abandoned Cart Reminders
Recover lost sales by reminding customers about items left in their cart. A well-timed WhatsApp message with personalized content can significantly boost conversions.
3. Payment Confirmation
Trigger WhatsApp messages to notify customers of successful payments, reducing doubts and enhancing their experience.
4. Appointment or Service Updates
For service-based businesses, use Webhook Workflow to send WhatsApp updates about appointment confirmations, reschedules, or cancellations.
Automation Made Easy: Save time and reduce errors by automating repetitive tasks.
Real-Time Communication: Send instant notifications to customers for time-sensitive updates.
Seamless Integrations:Connect with platforms like Shopify, WooCommerce, or custom systems effortlessly.
Improved Customer Experience: Keep customers informed at every step of their journey with timely WhatsApp updates.
Explore how Webhook Workflow works with various integrations:
Webhook Workflow is your gateway to smarter automation and better customer engagement. Whether you’re running an e-commerce store or managing appointments, BotSailor’s Webhook Workflow gives you the tools to create seamless, automated workflows that save time and delight customers.
Get started today and experience the power of automated communication with BotSailor.