A Guide to Central AI Assistant Chatbot Feature

In todays article we will discuss the central AI Assistant chatbot feature of BotSailor. Before diving into the details, let’s catch a glimpse of what our AI chatbot training system is built upon & whats there in general- 

• Central Control System: Manage the AI chatbot functionalities through the Enable AI Assistant feature in the Bot Manager for enhanced control. There you can select your preferred AI campaign, enable contextual memory, enable AI reply for all queries or upon no match & so on.
• Data Training: The chatbot can be trained with a general prompt, where you can set the tone for your chatbot. Furthermore, you can  train the chatbot with FAQs, URLs, and upload files.
• Always-On Support: By enabling ‘No Match Reply’, or the ‘AI Assistant for All Queries’, you can maximize the chatbots efficiency  & handle customer queries effectively.

Configuring the Central Control System: "Enable AI Assistant"- A Detailed Demonstration

The centralized control system for the AI Assistant can be found under the Bot Manager section. This comprehensive central control system enables you to manage the chatbots activity, create a new ai training campaign, select the preferred ai campaign ensuring that it matches perfectly with your business needs & customer support strategies. In simple terms, this feature offers a highly customizable and intuitive approach to optimizing your chatbot's performance that maintains professional interactions & helps you maintain strict control over sensitive or restricted content. In the following sections, we’ll walk you through the steps to configure this powerful feature for your AI chatbot. Let’s get started- 

Enable AI Assistant

At first Go to Bot Manager, under the bot reply section, u will find the ‘Enable AI Assistant’ option. Once enabled, a bunch of settings will open. From here you can modify & customize the chatbots behaviour & interactions.

AI Training Campaign

Here you can select an AI training campaign that is already trained/made. Beneath that there is an option for ‘Create’ , that will take you to the ‘AI training Campaign’ page where you can make new trained AI chatbots. From ‘Refresh’ option you can simply ‘refresh’ the settings.

AI Assistant for All Queries

When someone enables this option, the AI will reply to all customer queries, regardless if it matches the  bot flow keyword/template or not. In this case the chatbot should be highly optimized and trained with all necessary input & data’s.

     AI as a Fallback Only

If the user activates this option, the bot will only reply when the ‘No Match Reply’ is triggered. That means, when there is no match to the previous predefined bot flow, the AI reply will be activated & reply according the training data.

Assign Team member or agent by AI

By Activating this option the AI chatbot will assign a human agent upon customers request with its advanced Natural Language Processing (NLP) capabilities. These capabilities helps the chatbot to understand user intents, detect specific keywords or phrases indicating a need for escalation.

Enable Contextual Memory

Switching on this feature the chatbot will ought to memorize the previous conversational contexts for future references. Additionally, you can configure the number of messages the chatbot will retain in its memory. For example, For previous (Number) conversations with the subscriber suggests that the chatbot will memorize the context from a selected number of messages.

Restricted Topics  

Configuring this option will help your chatbot to understand what topics to avoid. This will ensure that the conversation remains appropriate & controlled with a more professional tone.

Response for Restricted Keywords

• Here you can set the response for restricted keywords. When a customer inputs any restricted keyword during the conversation, it will respond with the predefined message, maintaining professionalism. This response can be set to provide clarity and politely informing the user about the restriction.
  
  

In fine, this AI Assistant central section provides you the ability to fully manage & control your chatbots activities. Here you can configure various AI driven options crafted for your business needs. Now let’s dive into the process of training your AI chatbot with Data, FAQ & url.