Get Started with BotSailor!

BotSailor is a comprehensive WhatsApp chatbot marketing software that empowers businesses to enhance customer engagement and streamline communication. In addition to its robust WhatsApp capabilities, BotSailor also supports chatbot integrations with Facebook, Instagram, and Telegram, providing a versatile solution for managing customer interactions across multiple platforms.

Connect to BotSailor

Easily link your Facebook, Instagram, WhatsApp, and Telegram accounts to BotSailor with these simple steps:

Connect Facebook & Instagram Account:

  • Go to the 'Connect Account' menu in the Facebook section.
  • Click on the "Login with Facebook" button to easily import your Facebook pages & Instagram account.
  • Once the import is complete, click on the 'Enable' button icon.

Learn more about how to connect Facebook pages and Instagram Business Accounts.

Connect WhatsApp Business Account:

  • Create an App.
  • Add WhatsApp to Your App.
  • Get a Permanent Access Token.
  • Configure Webhooks.
  • Add a Phone Number.
  • Change App Mode to Live.
  • Connect to BotSailor.

Watch video about how to connect WhatsApp Cloud API with BotSailor

Learn more about how to set up the WhatsApp Cloud API with BotSailor

Connect Telegram Bot:

  • Open the Telegram app and search for the "BotFather" bot.
  • Start a chat with the BotFather by sending the command "/start".
  • Use the "/newbot" command. The BotFather will guide you through the process and ask you to choose a name and a username for your bot.
  • After creating the bot,you will get a token.
  • Connect to BotSailor with the token

Watch video about how to connect Telegram Bot with BotSailor

Learn more about how to create a Telegram Bot and connect it to BotSailor

Build a Chatbot

To create a chatbot go to the Dashboard and select any platform where you want to create the bot. And follow these steps:

  • Go to the Bot Manager section and click "Create" to build a new bot.

  • Use the visual flow builder to design your bot flow.

  • Set a trigger keyword to trigger the bot.

  • Add elements like text messages, buttons, and images.

  • Craft a welcoming message that greets users when they start the chat.

  • Set up buttons with different options to guide users through the conversation.

  • Save the bot and you are good to go.

Now whenever your audience types the trigger keyword in your chosen platform the bot will be triggered.

Watch video about how to create chatbot with BotSailor

Create a WhatsApp Broadcast Campaign

Unlike other platforms, BotSailor lets you send promotional messages, notifications, and updates whenever you want through a Broadcast campaign. Plus, now with new Broadcast Analytics we show you an incredible open rate exceeding 80%! Reach your audience instantly and effectively with BotSailor. Follow these steps:

  • Go to Broadcasting and click Create.

  • Name your campaign and choose a timeframe (24 hours or Anytime).

  • Select which subscribers to target using labels(include or exclude) if necessary.

  • If Anytime is chosen, pick a pre-approved message template. You can also schedule the broadcast.

  • Design your message flow (text, images, buttons, etc.) for the 24-hour timeframe.

  • Save your campaign and track its progress on the Broadcast page.

Watch video about how to Broadcast Messages to WhatsApp

Learn more about how to Create a Personalized Broadcast Message with Different Data on WhatsApp

Subscriber Manager

Managing your chatbot subscriber just got easier! BotSailor's subscriber manager is your one-stop shop for keeping track of everyone who interacts with your chatbot. See a complete list of your subscribers, including their contact details and when they joined. Need to find someone specific? No problem! Filter and search your list to target the right people for special offers or help.

  • Go to the BotSailor dashboard.

  • Click on the Subscriber Manager option from any platform that you want to choose.

  • Now you can see all your subscriber lists here.

Learn more about importing subscribers manually for WhatsApp

Live Chat

BotSailor's Live Chat simplifies managing subscribers across platforms. Search and manage subscribers, view info, and take actions like unsubscribing or resetting conversation flow.

Boost communication with pre-approved templates, agent handovers for complex chats, and organized conversations.Collaboration features like dedicated teams, conversation labeling, and live notifications enhance team efficiency and customer service.Effortlessly switch between multiple WhatsApp accounts for seamless management

Learn more about how to use BotSailor’s live chat effectively

Learn more about sending multimedia files in WhatsApp and Telegram Live chat on BotSailor

Learn more about Setting up Live Chat Translator and using it on BotSailor.

Showcase your products with WhatsApp Catalog

Create a virtual store on WhatsApp with the WhatsApp Ecommerce Catalog. Showcase products with descriptions, images, and prices. Build your catalog on Facebook Business Manager.

  • Go to and create an E-commerce catalog.

  • Add product details like titles, descriptions, and pricing.

  • Connect the catalog to your WhatsApp Business Manager.

Customers can then:

  • Click your catalog link to open it in WhatsApp.

  • Browse products and add them to your shopping cart.

  • Checkout directly through WhatsApp with a provided link.

Learn more about how to integrate a product catalog on WhatsApp.

Learn more about how to sell catalog products in WhatsApp with BotSailor

Automate your notification with Webhook Workflow

Webhook workflows let you send automated WhatsApp messages based on events in other systems (like order confirmations).

  • Create a message template with placeholders for data from the other system.

  • Go to Webhook Workflow in BotSailor and create a new workflow.

  • Choose the WhatsApp account and message template.

  • Generate a Webhook Callback URL.

  • Copy the URL and paste it into your website settings (e.g.. Shopify, WooCommerce).

  • Map the data received from your website to the placeholders in your message template.

This allows you to automatically send personalized messages to your subscribers based on their actions on another platform.

Watch all videoes about WhatsApp Webhook Workflow