#2405-Urgent Request to Withdraw Data Deletion Decision

Recently I noticed that many of my older conversations have disappeared from the inbox. After contacting support, I was informed that this was an intentional decision by the authority to delete old data.

With due respect, this decision is highly concerning and logically unjustified.

Data is the backbone of any communication platform, and removing historical messages directly harms our ability to understand customer intent, maintain continuity, and provide quality service. Without prior conversation history, it becomes impossible to track issues, verify previous commitments, or maintain a proper CRM workflow.

This approach feels unprofessional and significantly disrupts business operations.

I strongly urge the authority to reconsider and immediately withdraw this decision.

Restoring access to old data—or at least providing a clear alternative solution—is essential for maintaining reliability and trust in the platform.

Dear Team BS, What is This?? & Who Will Inform Us That You've Set Chat Limits To Only 200 subscribers Are You Selling A Only One Way Communication Platform? earlier it was 60 days for each customer's chat, then brought it down to 30 days per subsciber, Then What is This 200 subscribers per bot account? Are You Guys Playing with us?

What if a customer broadcasts to 10,000 people in a one go & receive More Than 200 leads Using Quick Reply, How Will He Get Rest Of Leads & Continue Manual Conversation With Them?

Dear BS team this decision is not good for any business partner removing old data and adding new chat limits creates serious gaps in communication. You break the continuity that every team needs to handle customers, verify past messages, and manage leads properly.

We need a clear solution on an urgent basis restoring message history or giving an alternative retention option is important for stable operations. The platform must support high-volume communication without blocking access to conversations