#2438-Again server down issue facing

Maxs
#1
Maxs

Hello team, please check again server was down for 26 minutes at midnight of your and mine timezone.


https://stats.uptimerobot.com/q0rBAhL96W/796562949


humble request to resolve this issue permanently.

#2
Admin.

This is unacceptable. The worst part is that messages aren't marked as read, making it impossible to have a smooth workflow.

#3
Kamrul Hasan
#2

Admin.

<p>This is unacceptable. The worst part is that messages aren't marked as read, making it...

Dear user,


Read/unread issue has been resolved.


Thank you

#4
PrimeX
#3

Kamrul Hasan

<p>Dear user,</p><p><br></p><p>Read/unread issue has been resolv...

Hello Kamrul. The server is down again please do the needful urgently.




#5
Maxs
#4

PrimeX

<p>Hello Kamrul. The server is down again please do the needful urgently.</p><p>&l...

Yes server was down today evening... bs team please resolve

#6
Kamrul Hasan

We were updating BotSailor, and the process took only a few minutes—no more than 2–3 minutes. Thank you.


Best regards,

Kamrul Hasan

#7
Maxs
#6

Kamrul Hasan

<p>We were updating BotSailor, and the process took only a few minutes—no more than 2–3 minute...

Great so can you share what you have updated during that time?

#8
PrimeX
#6

Kamrul Hasan

<p>We were updating BotSailor, and the process took only a few minutes—no more than 2–3 minute...

Hello Kamrul Hasan,


This is not about whether the downtime was 2 minutes or 3 minutes.


The core issue is impact of downtime happened during working hours and there was no prior notice about maintenance or updates. Any unannounced downtime directly affects live operations and client communication.


If updates can cause even a short outage you guys should inform users in advance a simple maintenance notice would prevent confusion and repeated escalation.

#9
Sales

Load Balancer is a requirement as user growth increases, not an option.