#2490-Subscriber Selection Reset and Duplicate labels

PrimeX
#1
PrimeX

there are 2 issues we are facing need clarification on this 1st is subscriber selection un-selected and 2nd is campaign workflow label assign.


Concern 1:

In the subscriber section when I select multiple subscribers on the same page and then click the Subscriber Action button to view subscriber details after closing the popup window all the selected subscribers are automatically unchecked. (check the video: @drive.google.com.../view)


This behavior makes bulk actions error prone and time consuming selected subscribers should remain selected after closing the details popup even image its just 25 subscriber page if there is more than that its difficult to do the same task again and again.


Concern 2:

Multiple labels causing duplicate messages in campaigns. if subscriber already has one or more labels assigned the same subscriber may receive duplicate messages.


Questions.

• Is there any built in way to identify subscribers who already have labels that could cause duplication during campaigns?

• Does the system automatically de duplicate subscribers across multiple labels during a broadcast or campaign?

• If not what is the recommended approach to avoid duplicate messages?


These issues directly affect campaign accuracy user experience and operational efficiency. Requesting confirmation on expected behavior and guidance on the correct workflow