Multichannel Chatbot for WhatsApp, Messenger, Instagram, Telegram & Webchat

BotSailor is a great platform for marketing and customer engagement. It is equipped with facebook chatbot, instagram chatbot, telegram chatbot & the most popular whatsapp chatbot platform. We are going to explore each of them one by one and explain those features individually & explain how you can engage with customers on more social networks and grow your business likewise. 

• WhatsApp Chatbot:

Botsailor’s most dominating platform is the WhatsApp chatbot integration powered by Whatsapp Business API. Its AI-powered program stimulates conversation via WhatsApp messaging platform.We are here to discuss the key features of the WhatsApp chatbot offered by BotSailor.

• BotSailor's WhatsApp Features & Functionalities:

First of all, you need to connect your WhatsApp business account to Botsailor. We can connect it using two ways. The recommended way is to connect it with or without catalog permission.

The alternative account connection is a manual connecting method that allows users to go through different processes integrating with meta business. However, this method is suggested as there is less chance of your business number getting restricted using this one.

This is the Bot Manager, simply go to create which will take you to visual flow builder and create bots as per your needs.

§AI Assistant:

The central control system for the AI Assistant is just below the bot manager section. This optimized system enables users to manage the chatbots activity, select the preferred AI campaign. You can enable intent detection, contextual memory, assign team members by AI as well as you also have the privilege to not assign agents during business hours. 
Botsailor has recently come up with an intention detection system which will understand the user's intention by keywords and match them with its training campaigns. Then it will give answers according to that. To learn more check out our intent detection blog.

§  Chat Widget:

§  Sequence Message:

§ Input Flow:

Input flows are used to gather data from users and send it through webhook urls to third party apps. You can save it to google sheet for further uses like sales and promotional purposes.

§ Message Template:

Message templates are used to send messages to subscribers to contact them outside the 24-hour time window to manually import contacts.

These templates are pre-approved messages for WhatsApp, ensuring compliance with their policies. You must follow meta business messaging rules in order to approve your message templates. 

§ WC/ Shopify Integration:

This Automation provides you the opportunity to automatically send pre-existing message templates to your wordpress and shopify clients upon their purchase from your wordpress or shopify site.

§ Out-bound Webhook:

An outbound webhook serves as a mechanism that provides one application or service to transfer data to an external system through HTTP requests. This feature allows for the flawless transmission of information in real-time. 

Here, you can select which data you would like to send through the webhook. As for, Subscriber ID, FirstName, LastName, Phone Number and so on.

§  WhatsApp Broadcasting:

WhatsApp broadcasting is a powerful communication feature that allows users to send messages, media and other updates to a huge audience of whatsapp contacts at a time. It’s a great tool for businesses, organizations and startups. 

You can create a broadcast campaign for a specific group of contact using a label, ensuring that your messages are sent to specific target groups or all your subscribers.

§  Live Chat:

Live chat section allows you to chat with your clients in real time. You can activate bot replies, add notes, label the users and so on.

§  Webhook Workflow:

Webhook workflow allows you to automatically send messages to your whatsapp subscriber whenever any specific event occurs in a third-party system. As for, you can send a whatsapp notification to your customer whenever an order is placed on your WooCommerce/ Shopify store or any other platform.

§ Ecommerce Catalog:

WhatsApp Ecommerce Catalogue is a cutting edge feature that empowers businesses to showcase and manage their products or services directly within the WhatsApp messaging platform. Basically, this serves as a virtual storefront allowing businesses to create a catalog of their offerings.

§ Facebook Chatbot:

Facebook is undoubtedly the most popular and user friendly social media platform where they have around 3 billion users. If you want to engage with more customers; you should be able to get in touch with them on facebook messenger. 

§ BotSailor's Facebook Chatbot Features & Functionalities:

Go to the Facebook section, from here you can connect the account by clicking on Login with Facebook.

§ Bot Manager:

This is the Bot Builder menu from which you have to create the bot on your own. 

§ Bot Reply:

This feature allows you to create bot. You can create, duplicate, export and import bot flow from here. 

§ Broadcast Template:

Businesses often need to run promotional, marketing and sales campaigns. This feature is a great way to reach clients. 

§ Postback Manager:

Postback is an essential element in a chatbot and it can be reused in another chatbot. You may have several chatbots for your business but there’s a chance that part of those bots are the same. For such reasons you can use the postback feature. 

§ Engagement Widget:

Widgets are the feature customers usually connect for getting any service or for queries. With this customers will be able to join in a chatroom with just one click.

§ Sequence:

Sequence Messages are great for marketing, promotion and sales updates. You can set the timers beforehand and the user will get the messages according to the time periods.

§ User Input Flow:

User Input Flow function is used to collect data from customers and save it for further uses like promotions, sales and marketing. You can save these data to google sheet and send it through webhook URL as well to connect with another application.

§ Persistent Menu:

This is a navigation menu that’s always visible in a user’s messenger conversation with a business. This feature is used for creating menus or commands for different languages.

§ RCN Post-back Manager:

RCN stands for Recurring Notification. This feature allows pages to send promotional messages to the interested followers through Messenger chat. 

§ Domain Whitelisting:

Sometimes facebook doesn't support some website and you cannot use certain features for it. In such cases you have to whitelist your domain with this feature so that your domains don’t get blocked by the Meta authority.

§ JSON API Connector:  

JSON API is used to send data using webhooks from the BotSailor. You can send data by triggering a webhook. Data like PSID, FirstName, LastName, BirthDate, Emails and so on.

§ Out-bound Webhook:

This is another feature to send data through webhook. You can select the action from either Postback or User Input Flow or using both.

§ Action Buttons:

These buttons will be available for customers so that they may choose options like chat with humans, subscribe, get started and chat with bot and so on.

§ Get Started Settings:

 With this setting the customer will get an opening message. This is an idea for initial interactions with the customer. You can also add icebreakers here.

§ Subscriber Manager:

Subscriber Manager is used to manage your clients and segment them based on different variants to ease up client handling. 

§ Facebook: Broadcasting:

Meta broadcasting means you will be able to send message templates to a desired targeted group from your clients. Facebook doesn’t allow broadcasting templates to all of your clients. You need to have RCN-Subscribers and you can run broadcasts using RCN-Postback Templates to only those clients.

§ Instagram DM Chatbot:

Instagram is another popular platform of Meta where everyone tends to share their daily life pictures and connect with friends and associates.

§ BotSailor's Instagram DM chatbot Features & functionalities:

Go to the Instagram section from the BotSailor’s dashboard. You can connect your instagram account from here.

§ Instagram Bot Manager:

All the features of instagram are available here. We are going to discuss these features one by one.

§ Bot Reply:

This section is identical for all the platforms. It’s where you can create and manage your bots for different accounts.

§ Postback Manager:

As we have stated earlier; postbacks are essential and can be reused to a bot’s function. A single bot’s function may be required to many places depending on the customer dealings. 

§ Sequence Message:

Sequence Message is one of the most powerful features of a marketing chatbot tool where you can interact with customers. This feature is equipped with User input Flow and Google Sheet. 

§ Input Flow:

Input Flow is another feature to collect data. Users can collect data from clients and save it to Google Sheets.

§ Persistent Menu:

It is a menu that is always visible in a conversation & you can select languages by going to the LOCALE. You can send a URL or give a postback address to this.

§ JSON API Connector:

This feature allows you to send data through webhook to an external application or website.

§ Out-bound Webhook:

This is a great feature to send data through Out-bound webhook. You can select different data like location, subscriber level or IDs and so on with this feature to connect with an external application.

§ Action Buttons:

The action button setting on Instagram is a bit different than Facebook. No match reply button is there to send a reply if the user’s query doesn't match with the system. Next, the Story Mention button will send a reply to someone who mentioned you in his story. After that, if someone comments on your story, Story Private Reply will automatically send them a message. Lastly, Message Unsend Private Reply will send a reply to the person who deleted his message.

§ Get Started Setting:

It is all about how you greet your customers. Here, you can add up to ten questions as FAQs for your customers. They will get the message template answer by clicking on it.

§ Telegram Chatbot:

The most popular platform with bots is undoubtedly telegram where people are truly active in groups and accustomed with the usage of bots. BotSailor’s telegram platform offers you enormous features that are truly powerful for marketing, group segmentation, filtering and connecting with clients.

§ BotSailor's Telegram Chatbot Features & Functionalities:

Go to the Telegram section from BotSailor Dashboard where you can see the Connect Bot Option. Then you have to paste the HTTP API token you have got from Botfather and click on connect. 

§ Bot Manager: 

You can get access to the Bot Manager from the dashboard’s left side menu and head to the Bot Reply option. There will find a create option that will lead you to Visual Flow Builder.

§ Bot Reply:

This feature is like the other platforms where you can create bots with Visual Flow Builder. It’s really simple and effective for users without any prior knowledge.

§ Broadcast Template:

Broadcasting refers to sending messages or notifications to a particular group of users all at once & it’s available here.

§ Chat Widget:

Chat Widgets are interactive pop up features of an application. This feature is identical to the other platforms which we have discussed earlier.

§ Telegram Sequence:

Sending sequence messages to your customers will follow the same process that we have discussed earlier for other platforms. It will let you send messages to your subscribed customers in predefined times.

§ Input Flow:

This is one of the most crucial features of the Bot Reply section which is used to gather user data. Here,

§ Users can access reports to see precisely what data their bot has collected from chat interactions.
§ They can generate custom fields that can be incorporated into User Input Flows to further tailor data collection.
§ Users will have the flexibility to both export and make edits to their existing input flows.

§ Persistent Menu:

It is a navigational feature that will remain visible to users all the time. It ensures easy access to essential features and options within an application or website.

§ Out-bound Webhook:

An outbound webhook serves as a method that enables one application to transfer data. This feature allows for the seamless data transmission or event notifications in real-time.

§ Action Buttons:

This section is a collection of customizable elements within the Telegram Bot Manager. These enable users to perform particular actions or templates that bot should reply to when triggered.

§ Configuration:

Under the configuration section you will get some essential features; like Chat with Human. You can enable or disable the Get Started message from here.
There are also Auto Responders for different providers like Mailchimp, Sendinblue, Activecampaign and Mautic etc.

§ Telegram Group Manager:

This is a versatile tool to serve meticulously and crafted to furnish user administration and moderation.

§ Group Activity:

It enables you to monitor the involvement levels and interactions of members within your telegram group. .

§ Group Subscriber:

This feature allows you to manage your group subscribers efficiently by viewing messages, mute options and banning options.

§ Filtering Message:

You cannot control what the users say in the group. But you can filter messages like Member’s Messages, Forwarded Messages, Keyword Surveillance, Admin Filter Message, Service Message, New members Restriction and Member Message Limitation.

§ WebChat Widget:

This WebChat is crucial for any business to connect with clients. With the basic package, you are allowed to connect a WebChat widget to one of your sites.

Take a look here How to connect WebChat to your site.

§ Bot Manager: 

You can get access to WebChat's Bot Manager from the dashboard’ left side menu and head to the Bot Reply option. There will find a create option that will lead you to Visual Flow Builder. 

§ Bot Reply:

This feature is like the other platforms where you can create bots with Visual Flow Builder. It’s really simple and effective for users without any prior knowledge. 

§ AI Assistant:

This feature was recently introduced where you can train an AI assistant and the AI will provide answers according to the training campaign following the FAQs given by the trainer.

§ Postback Manager:

Postback serves as an essential component in a chatbot and can be repurposed for the usage in another chatbot. If your business utilizes multiple chatbots, it is likely that some functionalities overlap among them.

§ Input Flow:

This is one of most efficient way to collect user data:

§ Users have the ability to view reports that detail the specific data gathered by their bot from chat interactions.
§ They have the capability to create custom fields that can be integrated into User Input Flows, enhancing the specificity of data collection.

§ Persistent Menu:

This is a navigational element that remains constantly visible to users for their feasibility that’s why it is known as a persistent menu. 

§ JSON API Connector:

This functionality enables the transmission of data via webhook to an external application or website. You will have the privilege to select which data you would like to send through it.

§ Out-bound Webhook:

Outbound webhook functionality facilitates real-time data transfer and event notifications.

Conclusion:

BotSailor is the finest you can get for reaching audiences everywhere with an AI chatbot suite. It is there to assist you through powerful features for WhatsApp, Facebook Messenger, Instagram DM and Telegram. Get associated with BotSailor today to lift up your sales, promotion and marketing campaign.