BotSailor is a powerful multichannel chatbot platform that allows businesses to automate customer engagement across WhatsApp, Facebook Messenger, Instagram DM, Telegram, and WebChat from one unified dashboard. It offers AI-powered chatbot automation, broadcasting, sequence messaging, webhook workflows, eCommerce integrations (Shopify & WooCommerce), data collection via input flows, outbound webhooks, and team-based live chat.
With no coding required, businesses can create automated marketing funnels, send bulk promotional campaigns, verify orders, manage Telegram groups, and integrate with external apps using JSON APIs. BotSailor helps brands increase engagement, automate sales processes, and scale customer communication across multiple social platforms efficiently.
Multichannel Chatbot for WhatsApp, Messenger, Instagram, Telegram & Webchat
BotSailor is a great platform for marketing and customer engagement. It is equipped with facebook chatbot, instagram chatbot, telegram chatbot & the most popular whatsapp chatbot platform. We are going to explore each of them one by one and explain those features individually & explain how you can engage with customers on more social networks and grow your business likewise.
- WhatsApp Chatbot:
Botsailor’s most dominating platform is the WhatsApp chatbot integration powered by Whatsapp Business API. Its AI-powered program stimulates conversation via WhatsApp messaging platform.We are here to discuss the key features of the WhatsApp chatbot offered by BotSailor.
- BotSailor's WhatsApp Features & Functionalities:
First of all, you need to connect your WhatsApp business account to Botsailor. We can connect it using two ways. The recommended way is to connect it with or without catalog permission.
The alternative account connection is a manual connecting method that allows users to go through different processes integrating with meta business. However, this method is suggested as there is less chance of your business number getting restricted using this one.
This is the Chatbot Manager, simply go to create which will take you to visual flow builder and create bots as per your needs.
AI Agent:
The central control system for the AI Agentt is just below the bot manager section. This optimized system enables users to manage the chatbots activity, select the preferred AI campaign. You can enable intent detection, contextual memory, assign team members by AI as well as you also have the privilege to not assign agents during business hours. You can select if you want the AI Agent to reply for all queries or for Fallback only. You also can enable typing indicator to add a human touch while replying to customers as well as preferred AI reasoning level. Botsailor has recently come up with an intention detection system which will understand the user's intention by keywords and match them with its training campaigns. Then it will give answers according to that. To learn more check out our intent detection blog.
Chat Widget:
Sequence Message:
Sequence messages are used to connect with clients in different time intervals. You can select the first message after a few minutes/ hours/ or days then select the second and third one. This feature is great for newsletters, promotions and sales purposes.
Input Flow:
Input flows are used to gather data from users and send it through webhook urls to third party apps. You can save it to google sheet for further uses like sales and promotional purposes.
Message Template:
Message templates are used to send messages to subscribers to contact them outside the 24-hour time window to manually import contacts.
These templates are pre-approved messages for WhatsApp, ensuring compliance with their policies. You must follow meta business messaging rules in order to approve your message templates.
These templates are pre-approved messages for WhatsApp, ensuring compliance with their policies. You must follow meta business messaging rules in order to approve your message templates.
WC/ Shopify Integration:
This Automation provides you the opportunity to automatically send pre-existing message templates to your wordpress and shopify clients upon their purchase from your wordpress or shopify site.
Out-bound Webhook:
An outbound webhook serves as a mechanism that provides one application or service to transfer data to an external system through HTTP requests. This feature allows for the flawless transmission of information in real-time.
Here, you can select which data you would like to send through the webhook. As for, Subscriber ID, FirstName, LastName, Phone Number and so on.
WhatsApp Broadcasting:
WhatsApp broadcasting is a powerful communication feature that allows users to send messages, media and other updates to a huge audience of whatsapp contacts at a time. It’s a great tool for businesses, organizations and startups.
You can create a broadcast campaign for a specific group of contact using a label, ensuring that your messages are sent to specific target groups or all your subscribers.Live Chat:
Live chat section allows you to chat with your clients in real time. You can activate bot replies, add notes, label the users and so on.
Webhook workflow allows you to automatically send messages to your whatsapp subscriber whenever any specific event occurs in a third-party system. As for, you can send a whatsapp notification to your customer whenever an order is placed on your WooCommerce/ Shopify store or any other platforms.
Ecommerce Catalog:
WhatsApp Ecommerce Catalogue is a cutting edge feature that empowers businesses to showcase and manage their products or services directly within the WhatsApp messaging platform. Basically, this serves as a virtual storefront allowing businesses to create a catalog of their offerings.
Facebook Chatbot:
Facebook is undoubtedly the most popular and user friendly social media platform where they have around 3 billion users. If you want to engage with more customers; you should be able to get in touch with them on facebook messenger.
BotSailor's Facebook Chatbot Features & Functionalities:
Go to Facebook section, from here you can connect the account by clicking on Login with Facebook.
Chatbot Manager:
The Same Chatbot Manager from where we created whatsapp bot. All the platforms are located here. This is the Bot Builder menu from which you have to create the bot on your own.
Bot Reply:
This feature allows you to create bot. You can create, duplicate, export and import bot flow from here.
Broadcast Template:
Businesses often need to run promotional, marketing and sales campaigns. This feature is a great way to reach clients.
Postback Manager:
Postback is an essential element in a chatbot and it can be reused in another chatbot. You may have several chatbots for your business but there’s a chance that part of those bots are the same. For such reasons you can use the postback feature.
Engagement Widget:
Widgets are the feature customers usually connect for getting any service or for queries. With this customers will be able to join in a chatroom with just one click.
Sequence:
Sequence Messages are great for marketing, promotion and sales updates. You can set the timers beforehand and the user will get the messages according to the time periods.
User Input Flow:
User Input Flow function is used to collect data from customers and save it for further uses like promotions, sales and marketing. You can save these data to google sheet and send it through webhook URL as well to connect with another application.
Persistent Menu:
This is a navigation menu that's always visible in a user's messenger conversation with a business. This feature is used for creating menus or commands for different languages.
RCN Post-back Manager:
RCN stands for Recurring Notification. This feature allows pages to sned promotional messages to the interested followers through Messenger chat.
Domain Whitelisting:
Sometimes facebook doesn't support some website and you cannot use certain features for it. In such cases you have to whitelist your domain with this feature so that your domains don't get blocked by the Meta Authority.
JSON API Connector:
JSON API is used to send data using webhooks from the BotSailor. You can send data by triggering a webhook. Data like PSID, FirstName, LastName, BirthDate, Emails and so on.
Out-bound Webhook:
This is another feature to send data through webhook. You can select the action from either Postback or User Input Flow or using both.
Action Buttons:
These buttons will be available for customers so that they may choose options like chat with humans, subscribe, get started and chat with bot and so on.
Get Started Settings:
With this setting the customer will get an opening message. This is an idea for initial interactions with the customer. You can also add icebreakers here.
Subscriber Manager:
Subscriber Manager is used to manage your clients and segment them based on different variants to ease up client handling.
Facebook: Broadcasting:
Meta broadcasting means you will be able to send message templates to a desired targeted group from your clients. Facebook doesn’t allow broadcasting templates to all of your clients. You need to have RCN-Subscribers and you can run broadcasts using RCN-Postback Templates to only those clients.
Instagram DM Chatbot:
Instagram is another popular platform of Meta where everone tends to share their daily life pictures and connect with friends and associates.
BotSailor's Instagram DM chatbot Features & functionalities:
Go to the Instagram section from the BotSailor's dashboard. You can connect your instagram account from here.
Instagram Bot Manager:
All the features of instagram are available here. We are going to discuss these features one by one.
BotReply:
This section is identical for all the platforms. It’s where you can create and manage your bots for different accounts.
Postback Manager:
As we have stated earlier; postbacks are essential and can be reused to a bot’s function. A single bot’s function may be required to many places depending on the customer dealings.
Sequence Message:
Sequence Message is one of the most powerful features of a marketing chatbot tool where you can interact with customers. This feature is equipped with User input Flow and Google Sheet.
Input Flow:
Input Flow is another feature to collect data. Users can collect data from clients and save it to Google Sheets.
Persistent Menu:
It is a menu that is always visible in a conversation & you can select languages by going to the LOCALE. You can send a URL or give a postback address to this.
JSON API Connector:
This feature allows you to send data through webhook to an external application or website.
Out-bound Webhook:
This is a great feature to sned data through Out-bound webhook. You can select different data like location, subscriber level or IDs and so on with this feature to connect with an external application.
