Native website chatbots are automated conversational agents that are integrated into the website to allow users to communicate with them without leaving the site or using any other external applications. Such chatbots can assist in real time, answer questions, guide users through processes, and ultimately enhance the user experience, right from one's website.
BotSailor introduced its Native Website Chatbot for website feature recently. This is the most awaited feature with which you can add a chat widget to your website landing page and attend those customers from BotSailor Webchat’s Live Chat Option. This is a free chatbot for website that you can integrate by following a few steps. We will be going through each step on how to connect BotSailor WebChat to your Website.
First of all, navigate to the Webchat’s Connect Website option from BotSailor dashboard and click on Connect Website as you can see on the screenshot. It will take you to the webchat configuration menu.
Now, provide a suitable title for your chat box and copy your website URL and paste it. Let's configure the Theme Background, Theme Color. We have selected a theme color as you can see #06efa9. Next, we have selected a suitable blue color for the Chat Bubble Background and You can also configure the Chat Bubble Color if you want. Then, you can select a Brand Logo that will be shown in the chatbox as well the Chatbox Wallpaper.
Up next, you have the privilege to manage the chatbox position and configure whether it will stay opened or closed on startup. We have selected Bottom-Left and Stay Closed.
Scroll down to you would like to fix X-Axis and Y-Axis positions for the chatbox on your landing page. Drag right the Loading Chatbox After section if you would like to have any time delay. 0 Second is selected as default. There is a drop down box if you would like to auto-delete your subscriber records. You can select weekly, bi-weekly, monthly, quarterly and half-yearly. As default we have kept Never to delete these. Now click on Connect. Wait for a while and your website should be connected successfully.
Now, click on Embed Code where you will find a dialogue box like above and copy the code from the top right corner.
**Here, we have used Webchat on a WordPress website but you can do it for Custom built and other platforms as well.
Login to your Wordpress website and go to the dashboard. Click on the Homepage and select Visit Site. 
**N.B: As Most of the Wordpress Websites use Elementor plugin as page builder, we have used this. For other page builders the process will be almost similar.
Search for Code from the left side in the Widgets section. Select the Shortcode widget; drag and drop inside any container in the page.
Now paste the embed code on the short code section from the left side. You can see the web chat box will appear. Publish the page to make it live.
Webchat has been successfully added to our website. Click on the chat box. Type a keyword that we have set for a bot tobe triggered. Now let’s go back to Botsailor’s Web Chat Live Chat Option.
Here, you can see we have got the message that has been sent earlier. Users will be identified by their designated IP addresses. Thus, we have successfully integrated BotSailor’s WebChat Feature to our native website. You can easily integrate this feature by following these simple and easy steps.
E-Commerce: Chatbot for ecommerce sites are there to assist customers with product searching, order tracking and checkout process. E-Commerce sites can integrate this feature which will interact with customers and boost up their sales eventually.
Hospital and Clinic: We often visit different medical websites where we can book an appointment using the chatbot. It’s feasible because it can handle a lot of customers simultaneously.
Travel and Hospitality: People tend to face problems booking desired travel tickets and hotels. For such reasons travel agencies and hotels can use this type of chatbots on their websites where customers can easily book their desired travel plans according to availability.
Real-Time Interaction: Users can interact with the chatbot with just a click, receiving instant responses of their queries.
24/7 Availability: This is really hard to avail human support 24/7. But this chatbot can operate all day long providing customer support.
Multifunctionality: Chatbots on a website can handle enormous tasks at once like answering FAQs, appointments booking, order processing and so on.
Cost Effective: Chatbots are very efficient contrary to humans as you have to pay them on a regular basis. On the other hand, support quality may vary from time to time. But in the case of chatbots, they provide quality support with minimal cost.
Data Collection: Chatbots can accumulate user data and save it to its database for further usage.
Feedback Collection: At the end of the conversation; chatbot asks customers to provide feedback regarding the support so that admins can make necessary changes according to that.
Chatbot on website is a cutting edge feature which helps users to interact with their customers seamlessly and improve customer experience. Users can now incorporate AI chatbot for websites to reach more closely to customers and provide their services with the BotSailor’s Native Website Chatbot Integration. This is undoubtedly the best custom chatbot for websites which provides value for money.
Watch our video on How to Connect BotSailor's Website Chatbot With Your Existing Website
Ans: Chatbot on websites work with Natural Language Processing and machine learning algorithms to process user queries and come up with relevant responses. They may be pre programmed or learn from experience.
Ans: It can operate 24/7, respond instantly to inquiries, reduce the workload of human agents, increase user engagement, and help in gathering very important data about users. It can handle multiple customers at a time without any margin of error.
Ans: It depends on how the chatbot is configured by the admin team. Admin team can design this chatbot to handle complex queries. However, more complex issues need human intervention. Most chatbots are designed in a way that they will know when to transfer the customer to a human agent.
Ans: This will work with just a click from the customer and show some basic FAQ’s. If they click on the FAQ’s, it will give predetermined answers set by the admin. If they go for other queries; it can give replies based on AI or no match reply.
Ans: The tasks a chatbot can perform are various: answering FAQs, recommendations of certain products, bookings, orders, gathering feedback, and so on.
Ans: Yes, most chatbot platforms support full response customization along with personality and behavior according to one's brand voice and specific need required by an end user.
Ans: You could evaluate effectiveness on the bases of user interaction rate, response time, customer satisfaction scores, conversation rates, and number of queries handled with no human intervention.
Ans: This chatbot feature can be controlled completely from the BotSailor dashboard. You can intervene with its reply whenever you feel it is needed. So, yes it is completely secure.
Ans: Yes, unlike most other chat bots BotSailor’s native website chatbot feature supports multilingual.
Ans: This chatbot feature is available in the basic package of the Botsailor which is free. What can be better if it is free and provides AI support with the ease of integration! That’s why it is the best AI chatbot for website.
Ans: Yes, this chatbot can entertain website visitors, qualify leads by asking relevant questions, and even capture contact information to be followed up by sales teams.
Ans: Practically, any industry that has e-commerce, healthcare, finance, education, travel, real estate, or customer service can use website chatbots.
Ans: Users should opt for chatbots like BotSailor which is easy to integrate with their websites no matter which platform they are using. They should have in mind how much value for money the chatbot is and how efficiently it replies to customer queries.
Ans: You can connect your website followed by copying the JS embed code and paste it to your website file. This is the most common way to connect a chatbot to your website.
Ans: Yes, this is a free chatbot for websites which can be integrated by following some simple and easy steps. On the basic package, you can integrate BotSailor's WebChat Bot to one website which is absolutely free.
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