Join Chat" and "Signature Message" are two new features in BotSailor Live Chat to bring more flow in teamwork. These two tools help to bring more speed in customer problem resolution, transparency, accountability in team members, and give a clear track record of when team members join or leave a conversation. The "Join Chat" option and customizable Signature Message provide your team a professional conversation flow to improve the customer experience. In this blog we have given a comprehensive guide and use case of Join chat and the Signature massage feature in the BotSailor live chat.
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BotSailor live chat is an all in one shared inbox for Website chat, WhatsApp, Facebook, Instagram and Telegram; from where team members can send and receive messages, add labels to specific customers, and more.
Read our comprehensive blog on Live Chat A Shared Team Inbox to learn more about the features and uses.
The live chat join is a newly added button that a customer agent has to click to send a message to the customer.
After clicking the “Join Chat” option, the live chat panel will auto reload and a new agent can take over the conversation.