#2366-Live Chat Is Harming the User Experience
Let me be very clear: improving the live chat isn’t complicated nowadays. What’s missing is the BotSailor team’s commitment to actually prioritize it. We live in a world where AI accelerates development, competition is huge, and even small apps made with tools like Vibe Coding already deliver fully functional real-time chats — just like WhatsApp Web.
BotSailor has an excellent system for automations, campaigns, and scalability. But when it comes to daily operation, the experience is difficult. There are several features that could be easily optimized to improve usability, but this simply isn’t happening. I’ve been saying this for a long time.
I’ve been a customer for almost 3 years, and it feels like they don’t listen or don’t care about the most basic feedback — including the ones that directly impact customer support and retention.
It’s time to prioritize what truly matters: the user experience that keeps the platform alive.
We are improving our live chat continuously. And I believe that our live chat is enough good compare to others. However if you have specific requirement, please list it here.
Thanks
BotSailor
Hello BST add a roadmap section in the forum. It should show which features are planned, which items are in progress, and which issues are acknowledged
BotSailor
BS Support team here is the bug need to fix first compare with others 3+ weeks already over.
thanks
https://botsailor.com/forum/thread/2329-shared-inbox-bug-report-urgent-fix-request
