#1833-🔥🔥 Transition to Unified Shared Inbox – Individual Live Chats to Be Removed

Last date to remove.. give deadline?

You can start using the Shared Inbox right away—no setup required.

Thank you.

On which date you will remove live chat option?

Last time we have announced about the time which actually passed many months ago. However we may remove it within 2 days maximum when we will release new group based menu.

Thanks

Kindly do it on sunday, while updating sure few minutes downtime will be there, to avoid issues do it on weekend / untime

Hello. I just posted a thread reporting that Telegram botreply messages DO NOT appear in the shared chat. And they are considering removing the single chat, which works PERFECTLY.

The live chat works well when you use a few accounts, one WhatsApp account. But when you have 5 or 6 simultaneous accounts, each with its own settings and botreply, it leaves something to be desired; it's slow and unresponsive. Messages aren't marked as read when you receive messages while in the chat; you have to switch chats and that fixes it. Anyway, a major client uses the single WhatsApp chat, and their employees commented that the shared inbox is slow, and it is.

They should consider a shared live chat similar to the single ones for each channel, but one that can connect all channels. I understand that leaving both can be more work, but find a way to create a similar but shared one, allowing the user to define whether they need a shared inbox or not.

I would happily accept using shared chat, but it must be admitted that it needs to be addressed in some ways.

@BS team you have to seriously make stable and proper UI for shared inbox first then only remove live chat.

and make sure everything works perfectly do testing with all channels because some of users only using telegram so you have to consider and fix for it.

also request to give at least 1 week to inform all old client we're moving to new shared inbox because 2 days is very less.

thanks

If you use the option to view all WhatsApp accounts, it doesn't even send a botreply. Unless you only have one WhatsApp account connected. It only works by selecting the WhatsApp account that has the botreply, and only then will it send it.