🚀 Exciting Announcement: Introducing Native Website Chatbot as an Add-On for BotSailor!

Dear BotSailor Community,

We’re thrilled to announce the launch of an exciting new feature: Native Website Chatbot for your website visitors! This long-requested feature will soon be available as an add-on in BotSailor, designed to help you engage your audience more effectively and enhance customer interactions directly on your website.

What is the Website Chatbot?

The Website Chatbot is an independent live chat solution, empowering you to seamlessly engage with your website visitors. While BotSailor already supports other powerful channels like WhatsApp, Telegram, Facebook, and Instagram, the Website Chatbot ensures your visitors have a direct, convenient way to communicate with you while browsing your website.

Key Features:

1. Bot Setup for Website Chat

Create custom chatbots specifically designed for your website visitors.
Build dynamic, interactive bots using BotSailor’s intuitive drag-and-drop flow builder.
Automate responses for FAQs, capture leads, and guide visitors to take desired actions, such as making a purchase or scheduling a call.


2. Live Chat with Human Agents

Manage real-time conversations from BotSailor’s admin panel.
Easily transition between automated bot responses and human agent replies for personalized interactions.
Assign chats to specific team members, add internal notes, and set labels to keep conversations organized.


3. Agent Collaboration Features

Shared Inbox: Collaborate with your team by assigning chats and adding comments.
Conversation History: Access past chat logs for better customer understanding and follow-ups.
Reminders and Notes: Stay organized with tools to mark important conversations.


Why Choose BotSailor’s Website Chatbot?

Independent and Scalable: Even if you don’t use other messaging platforms, the Website Chatbot can stand alone as your primary communication tool.
Seamless Integration: Embed the chatbot easily on your website with minimal setup.
Powerful Insights: Track visitor interactions and improve your website’s engagement with actionable insights.


Add-On Pricing

This feature will be released as an optional add-on. Our goal is to ensure that only businesses that need this additional functionality opt in, keeping our core pricing model competitive for everyone. Stay tuned for detailed pricing!

Launch Timeline

We’re in the final stages of development and testing, and the feature will be live soon! We’ll update you as we roll it out.

We Value Your Feedback

Your input matters! If you have any suggestions or specific requests for this feature, please let us know in the comments below. Let’s make the Website Chatbot even more powerful together!

Thank you for being a part of our journey. We can’t wait to see how you’ll use this new feature to take your business to the next level!

Warm regards,

The BotSailor Team

Again Add-on 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣

ohoo happy to heard you are in final stage of testing but very sad that this feature request was given by us and you are going to implementing as an add-on.
not fair.. i told you already you are on the way to launch every feature as an add-on why?
we have to sustain in market against big player and you're in plan to make money on every new feature.
why??

Its a Great Feature , Provide with a Android & IOS App SDK also to implement in Native Apps

If its a addon means then message credit will no required right ? or need to pay for addon and message credit both ?

Any way release it as addon for chatpion also

Dear Dishang Shah,

Thank you for sharing your thoughts and for being a proactive member of our community. We value your input and understand your concerns regarding the add-on model. Let me clarify the reasoning behind this approach:

The Native Website Chatbot is a completely different communication channel from the existing ones like WhatsApp, Telegram, Facebook, or Instagram. This feature requires its own dedicated infrastructure, development, and support, as it operates independently of other messaging platforms. By offering it as an add-on, we ensure the following:

Flexibility for Users: Not all businesses may require a website chatbot. By making it an optional add-on, we allow users to pay only for the features they truly need, keeping the core pricing model accessible and competitive for everyone.

Focused Development: This model helps us allocate resources specifically for the add-on, ensuring top-notch functionality, reliability, and future enhancements tailored to those who actively use it.

Sustainability for Everyone: To sustain in the market and continue delivering innovative features, it’s crucial to balance customer affordability with the operational costs of offering new capabilities.

We remain committed to supporting your business growth and appreciate your understanding as we work to provide tools that truly add value. Please feel free to share further feedback or suggestions—we’re here to listen and improve!

And also this feature of website chat is actually our last 3 years plan and we that time thought for a standalone software for codecanyon, Later we decide it for BotSailor. And it must be add-on as it's not needed for everyone.

Warm regards,
The BotSailor Team

And we are improving and providing a lot of new features for BotSailor everytime as free and we will continue it like that. And this website chat is different channel and it must be a optional stuff and not necessary for everyone. So it must be a addon actually.

Regards

Okay thanks for clarification. i thought as other platforms already providing omnichannel platform so you will add it in BS so it will help us to sustain in market because recently you see aisexxx launched Pay as you go plan.
anyway waiting for more details.

I can understand you. We will share details very soon hopefully right before the release.

Thanks
Konok

How will lead capture work in this native chat? Will it function like push notifications? How will I be able to contact this lead again?

Dear Diego Costa,

Thank you for your thoughtful question! Let me clarify how lead capture will work in the Native Website Chatbot:

Lead Capture via Chatbot:
The chatbot will have the capability to collect key details such as the visitor's name, email address, phone number, or any other custom information you want to gather during the chat.
You can design these flows using BotSailor’s intuitive drag-and-drop flow builder to ask specific questions and store responses.

Contacting Leads Again:
Once a lead is captured, their details will be saved in your subscriber list within BotSailor.
You can contact them again through follow-up messages, such as email campaigns (if integrated) or by connecting your website chatbot leads with other platforms like WhatsApp, Telegram, or email services.
For example, you can set up workflows to send a thank-you email or schedule a message on WhatsApp for further engagement.

Push Notification-Like Engagement:
While this chatbot itself does not provide browser push notifications, it can redirect the user to subscribe to a push notification service (if configured on your site) or encourage them to opt-in to other communication channels like WhatsApp for real-time updates.
You can also use the chatbot to guide visitors to subscribe to SMS or email campaigns based on their preferences.

Integration with Other Tools:
The captured leads can be exported or synced with external CRMs or email marketing tools for retargeting.
We’re planning to enhance the feature with options to label or tag leads, making it easy to segment them for future campaigns.

This ensures your lead generation process remains robust and allows you to engage with them efficiently through various communication channels. If you have further questions or suggestions, feel free to ask—we value your input!

Warm regards,
The BotSailor Team

Hello, as a suggestion, consider checking out Shopify's integrated live chat. It's also a great option.

Dear BotSailor Community,

We are thrilled to announce the official pricing and limits for our highly anticipated Webchat Add-On! This feature has been designed to provide seamless engagement with your website visitors, whether through automated bots or live chat with human agents. Here’s the breakdown of the pricing structure for this new feature:

Webchat Add-On Pricing:

2 Websites (available to all users) – $10/month
10 Websites (available to all users) – $35/month
100 Websites (available to all users) – $99/month
Unlimited Websites (available to all users) – $149/month

Thanks

RIP this feature for Botsailor Resellers

Too expensive, People will choose intercom or other webchat provider

😢😭🥵😳🤯🤬🥶😶‍🌫️😱😨🤮🥴🤐😵‍💫😵
NO WORDS

No comments 🤐

2 website per users means if you have 50 users then it 100 website for $ 10 only is way cheap I think.

However as it’s completely separate and optional addon , so you may not choose it.

Thanks

In pricing where you mentioned 50users?

It’s 50 users is just an example. You may have 10000 users.

so what cost?