Configure an AI Sales Agent in Plain Language. Route it Like a Team.

The terms overlap. An AI sales assistant helps buyers in conversation, while an AI sales agent also takes actions such as tagging leads, saving fields, calling an API, or handing off to a person. BotSailor's AI sales agent does both, because its actions are written into the system prompt.

A scripted bot matches keywords to fixed replies. The Sales Agent reasons about the conversation and takes real actions, such as tagging, saving fields, calling an API, transferring to another agent, or assigning a teammate, all written in its system prompt.

No. You write plain-language instructions plus action tags picked from autocomplete. To reach an external CRM or webhook, ##call_http_api## calls the API you configure.

A sales AI assistant answers buyer questions, shares product proof, and moves leads toward a purchase without waiting for a person. On BotSailor, that sales AI assistant works on WhatsApp, Instagram, Messenger, Telegram, and website chat, and it suits stores, agencies, real estate, education, and SaaS teams.

AI sales assistant software handles buyer conversations for your sales team. BotSailor pairs an AI sales assistant with a system prompt action engine, a knowledgebase, multi-agent routing, and a Shared Inbox, so it works as full AI sales agent software instead of a lone chat widget.

No. The Shared Inbox includes a lightweight conversational CRM beside every chat, and if you already use an external CRM, ##call_http_api## can push the same lead data out. AI sales agent software handles the conversation, while your CRM can keep the records.

Test it on your own conversations. The best AI sales agent for you answers accurately from your real product data, takes actions you can see in its prompt, and hands buyers to your team with context. Check that you can edit its behavior in plain language.

The best AI sales agents for boosting revenue reply in seconds at any hour, show real photos and catalogs, read live order and product data, and bring in a person for the close. BotSailor's AI sales agent covers these with system prompt actions, knowledgebase media, store integrations, and the Shared Inbox.

Look for AI sales assistant software you can configure without code, connect to your store and CRM, route across several agents, and hand over to your team at any point. The best AI sales assistant software also lets you read exactly how the agent decides.

Often more so. A small team feels a slow reply the most, and an AI powered sales assistant means no buyer waits on one person's calendar while your team spends time on conversations that are ready for a person.

Yes. Conversations from WhatsApp, Instagram, Messenger, Telegram, and website chat land in one Shared Inbox, so your AI virtual sales assistant and your team work from the same queue.

Use the format ##action_name## : id, for example ##add_label## : 12. Type ## in the System Prompt box to autocomplete, then pick a label, sequence, or field from the list. The interface shows names; the prompt always stores numeric IDs.

Each agent is enabled independently under Agent Configuration. Routing rules decide which agent a conversation reaches first, and ##transfer_agent## hands it to another AI agent, for example from Frontline to Sales, without the customer repeating anything.

Yes. Configure separate AI sales agent instances, each with its own system prompt and knowledge, then use routing rules to send conversations to the right one by product line, language, or region.

Yes. ##call_http_api## can send a captured lead to a CRM or webhook in the middle of a conversation, then reply with response fields, send a fixed message, or stay silent.

Yes. Add photos and galleries under Knowledge Sources (Media) and PDFs under File. When a customer asks for real photos, a demo, or a catalog, the agent can send them in the chat. Keep image URLs out of the system prompt.

Content you paste in, URLs, uploaded files, media, a live Google Sheet, and API feeds. Build a Knowledge Set once and reuse it across your Frontline, Sales, and Support agents.

The system prompt wins. It controls behavior, while the knowledgebase only supplies information.

Yes. Bind a connected store first with ##shopify_store## or ##woocommerce_store##. Then the agent can look up order status, recommend products, update an order tag or note, or cancel an order when the customer asks.

Yes. Connect your Meta catalog, sync it in BotSailor under e-Commerce Catalog, and the agent can sell from it in the chat. You can also add WhatsApp Pay to the catalogue where it is available.

##assign_human_member## assigns a specific teammate and ##assign_human_role## round-robins across a team role. In the Shared Inbox, Join Chat lets a person step in, Pause AI and Pause Bot stop automation so the customer is not answered twice, and Resume switches it back on.

Inbox IQ reads the latest messages on a thread and gives your team a short summary, a lead score out of 100, churn risk, sentiment and trend, whether the person is already a customer, and one recommended next action.

Yes. Click to WhatsApp Ads open straight into a chat, and your agent starts the conversation the moment the customer replies, so the lead never restarts in another tool.

Partly. As an outbound AI sales agent, it follows up with opted-in contacts through sequences, pre-approved WhatsApp templates, and broadcasts, and Click to WhatsApp Ads start conversations it picks up on the first reply. It does not message people who never opted in.

AI outbound sales here means proactive messages to opted-in contacts. Broadcasts reach a segment, automated follow-ups revive quiet leads on pre-approved templates, and the agent can start a sequence with ##assign_sequence##. Replies come back to the same AI sales agent.

No. The AI sales agent on this page sells through chat, so it is not an AI voice sales agent. For high-ticket deals, WhatsApp Calling lets your team move a ready buyer from chat to a voice call.

No. AI cold calling means an AI phoning people who never asked to hear from you. BotSailor's AI sales assistant works with people who message you or opted in, and starts conversations through ads, follow-ups, and broadcasts instead.

It does not place AI outbound calling or AI outbound sales calls, and it is not an AI cold calling tool. Outbound here means messages to opted-in contacts, and any voice call is taken by your team through WhatsApp Calling.