Generic Template Use Case (Using RCN)
The Generic Template in BotSailor allows you to display rich messages (image + title + buttons) that lead into actions such as subscription flows or further interactions.
This use case demonstrates how to:
- Trigger a bot via a keyword or more.
- Display a Generic Template with an image and call-to-action,
- Subscribe the user to an RCN (Recurring Notification) topic,
- Send a thank-you message after subscription.
✳️ Use Case Overview
👉 Goal: Get users to subscribe to recurring messages
👉 Platform: Facebook Messenger (RCN)
👉 Trigger Word: gencase
🧩 Step-by-Step Setup Guide

1️⃣ Start with Bot Flow Setup
- Go to Flow Builder and create a new bot flow.
- Set the Bot Title to Generic Case 1.
- Set the Trigger Word to gencase.
2️⃣ Add a Generic Template
- Drag the Generic Template element into the flow.
- Upload an image and enter a title (e.g., Welcome to Botsailor).
3️⃣ Add RCN Element
- Drag an RCN element next.
- Set Flow Name to New RCN.
- Give the button a title like RCN Subscribe.
4️⃣ Add a Text Message
- After RCN subscription, connect a Text
- Write a follow-up message like Thanks for Subscribing!
5️⃣ Save Your Flow
- Click the Save button (top-right) to finalize the bot flow.
🧪 User Experience Preview
▶️ When a user types gencase

🧾 The Bot Replies With:
- A Generic Template with image + title + Subscribe
✅ Upon clicking Get Updates:
- The user is subscribed to your RCN topic.
- A text confirmation message is shown.

🧠 When to Use This Setup
This Generic Template + RCN combo is ideal for:
- 📣 Subscribing users to newsletters or promotional updates
- 🛒 Announcing new product arrivals
- 🎁 Offering exclusive deals to opted-in users
- 🎉 Event reminders, webinar registrations, or live stream alerts
🏁 Conclusion
The Generic Template in BotSailor offers a powerful, visual way to prompt user interaction, while RCN ensures continued communication via opt-in subscriptions.
Combining them:
- Increases engagement,
- Builds a loyal audience,
- Ensures compliance with Facebook’s messaging rules (via RCN opt-ins).
🔁 Use this pattern in multiple campaigns by changing the trigger word, template content, and RCN topic.