Generic Template Use Case (Using RCN)

The Generic Template in BotSailor allows you to display rich messages (image + title + buttons) that lead into actions such as subscription flows or further interactions.

This use case demonstrates how to:

  • Trigger a bot via a keyword or more.
  • Display a Generic Template with an image and call-to-action,
  • Subscribe the user to an RCN (Recurring Notification) topic,
  • Send a thank-you message after subscription.

 

✳️ Use Case Overview

 

👉 Goal: Get users to subscribe to recurring messages
 👉 Platform: Facebook Messenger (RCN)
 👉 Trigger Word: gencase

 

🧩 Step-by-Step Setup Guide

 

 

1️⃣ Start with Bot Flow Setup

  • Go to Flow Builder and create a new bot flow.
  • Set the Bot Title to Generic Case 1.
  • Set the Trigger Word to gencase.

 

2️⃣ Add a Generic Template

  • Drag the Generic Template element into the flow.
  • Upload an image and enter a title (e.g., Welcome to Botsailor).

3️⃣ Add RCN Element

  • Drag an RCN element next.
  • Set Flow Name to New RCN.
  • Give the button a title like RCN Subscribe.

 

4️⃣ Add a Text Message

  • After RCN subscription, connect a Text
  • Write a follow-up message like Thanks for Subscribing!

5️⃣ Save Your Flow

  • Click the Save button (top-right) to finalize the bot flow.

 

🧪 User Experience Preview

 

▶️ When a user types gencase


 

🧾 The Bot Replies With:

  • A Generic Template with image + title + Subscribe

✅ Upon clicking Get Updates:

  • The user is subscribed to your RCN topic.
  • A text confirmation message is shown.

 

 

🧠 When to Use This Setup

 

This Generic Template + RCN combo is ideal for:

  • 📣 Subscribing users to newsletters or promotional updates

  • 🛒 Announcing new product arrivals

  • 🎁 Offering exclusive deals to opted-in users

  • 🎉 Event reminders, webinar registrations, or live stream alerts

🏁 Conclusion

 

The Generic Template in BotSailor offers a powerful, visual way to prompt user interaction, while RCN ensures continued communication via opt-in subscriptions.

Combining them:

  • Increases engagement,
  • Builds a loyal audience,
  • Ensures compliance with Facebook’s messaging rules (via RCN opt-ins).

🔁 Use this pattern in multiple campaigns by changing the trigger word, template content, and RCN topic.

 

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