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Generic Template Use Case (Using Carousel)

🎯 Objective:

 

Create a versatile and visually engaging chatbot flow using BotSailor’s Generic Template, triggered by the keyword gencase2, to display products, promotions, and external links for increased user engagement and conversion.

 

🛠️ Step-by-Step Configuration

 

 

Step 1: Trigger Setup

 

  • Bot Title: Generic Case 2
  • Trigger Word: gencase2
  • This is the entry point. When the user types “gencase2”, the flow will start automatically.

Step 2: Insert a Generic Template

 

  • From the top menu, select the Generic Template
  • Upload an image and set a welcome title like “Welcome to ANS Bazar”.
  • Add 3 buttons below the image:

    • Products
    • View Offers..
    • Learn More

Step 3: First Button – Products (Carousel Showcase)

 

  • Create a Carousel Template connected to the “Products” button.
  • Add 3 carousel items with:

    • Product Image (e.g., Honeyed Pears, Brownie, Puff Pastry)
    • Product Title
    • Purchase Button on each
  • Link each Purchase Button to a Text Element that sends:

    • "Your Order is Being Processed. Thanks for Staying with Us."

Users can scroll through carousel items using the left/right arrows and select any product.

 

Step 4: Second Button – View Offers (Promotional Message)

 

  • Use an Image Template connected to “View Offers..” button.
  • Upload a promotional banner (e.g., Bengali New Year Sale).
  • Add a Text Element below the image with a message like:

    • "Our Bengali New Year Sale is On… Grab the Offer Now!"

Step 5: Third Button – Learn More (External Link)

 

  • Add a Button with URL.
  • Set the button label as Learn More.
  • Redirect link example: https://www.botsailor.com/

 

Step 6: Save and Test

 

 

  • Click the Save button on the top right corner.
  • Open Messenger and type gencase2.


 

  • Test each button:

    • Products Button shows a carousel with Purchase Button. You can browse other products by clicking left and right arrows.

 

  • View Offers button shows promo image and message.

 

 

  • Learn More button redirects to your website.

 


 

✅ Why Use Generic Template?

 

  • Multi-Purpose Engagement: Combine product showcase, offers, and redirection in a single compact interface.
  • Visual Attraction: The carousel and promotional image templates help catch user attention instantly.
  • Simplified UX: All key actions (browse, buy, learn more) are one-click away.
  • High Conversion Potential: Encourages users to take immediate action with product browsing and purchasing options.

 

🏁 Conclusion

 

The Generic Case 2 setup demonstrates how BotSailor’s Generic Template can be leveraged for a dynamic and actionable bot flow. From initiating a conversation to browsing, purchasing, or redirecting to your website, this template balances content, conversion, and engagement perfectly. It’s ideal for small businesses, eCommerce, promotional campaigns, or seasonal offers.

Use this template when you want to show multiple CTAs, blend visuals with messaging, and provide both in-platform and out-platform navigation — all in one screen.

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