Checking Reports & Exporting Flow Data in BotSailor

Tracking your chatbot’s performance and collecting user data is crucial for any effective WhatsApp automation strategy. With BotSailor’s built-in reporting tools, you can easily view how each subscriber interacted with your input flows and export the collected data in just a few clicks.

This guide will show you how to:

• Check input flow responses for each subscriber
• Export collected data in CSV format for analysis
• Improve marketing and support decisions using real subscriber insights

What You Can Do

• View submitted responses from each subscriber
• Identify which flow was used
• Filter subscriber responses by label, status, or sequence
• Export flow data as CSV for marketing or reporting needs

Step-by-Step Guide

1. Go to Bot Manager & Access Input Flow

• Navigate to the left-hand sidebar and click on Bot Manager under the WhatsApp
• From the list of connected bots, select the one you want to work with.
• Click on the Input Flow section under your selected bot.
• A list of your created input flow campaigns will appear.
• To check responses of a specific campaign, click the View icon next to it.

2. View Subscriber Details

You’ll be redirected to the WhatsApp Subscriber Manager (Input Flow) where you can:

• Filter by label, status, or sequence
• Search for specific subscribers
• View subscription and update timestamps

3. Open Individual Response & Analyze Flow Responses

Click the Input Flows under the “Subscribers Actions” to view detailed flow responses from a subscriber.

You’ll see each question and the user’s responses captured during the flow:

• Name
• Address
• Email
• Phone
• Any custom input

4. Export Flow Data

To export the collected responses for a particular campaign:

• Return to the Input Flow campaign list
• Click the Export icon for your desired campaign

5. Download CSV

The system will automatically download the responses in .csv format. You can open this file in Excel, Google Sheets, or any data processing tool for analysis.

Pro Tips

• Use the export function weekly to back up flow data.
• Assign labels in flows to group and segment users better.
• Use the exported data to create targeted broadcasting campaigns.

FAQs

Can I export data from multiple flows at once?
No, currently each flow must be exported individually.

What format is the exported file in?
The export is in .csv format and compatible with Excel and Google Sheets.

Can I view all flow responses from a subscriber in one place?
Yes. Open the subscriber’s action panel and check the “Input Flows” tab.

Is the export feature available in all pricing plans?
Export feature availability may depend on your subscription. Please check the pricing page.

Can I filter responses by date before export?
Filtering by date is currently not supported, but you can manually filter in Excel after export.

Can I schedule exports to email?
Currently, BotSailor does not support scheduled email exports.

Will custom fields be included in exports?
Yes, custom field responses are included.

How can I track abandoned flows?
Unfinished flow responses are not saved; only completed interactions are tracked.

How often should I check flow reports?
Weekly review is recommended for active marketing and support campaigns.

Can I import the exported file back into BotSailor?
Not directly, but you can use the exported data to enrich CRM or run targeted broadcasts.