How to Enable Auto-Reply on Facebook Posts in BotSailor

🧭 Introduction

Responding instantly to Facebook post comments boosts visibility, improves customer engagement, and builds trust. With BotSailor’s Auto-Reply on Facebook Posts, you can automatically reply to users based on custom messages, keyword filters, or even AI-generated responses.

This guide walks you through enabling and configuring the auto-reply feature step-by-step using the intuitive BotSailor interface.

💡 Use Cases

• Instantly thank users for commenting on promotions or contests
• Filter and respond appropriately to negative or offensive comments
• Set up keyword-based replies for FAQs
• Use AI to generate dynamic, human-like comment replies
• Send inbox follow-ups after public replies

🛠️ Step-by-Step Setup

1️⃣ Select the Facebook Page

From the Facebook Post List, choose the desired page (e.g., La Zonè) from the left panel.

2️⃣ Find the Post

Under the “Latest Posts” section, locate the post where you want to activate auto-reply.

3️⃣ Click the Settings Icon

Click the gear icon (⚙️) next to the post and choose “Enable auto reply” from the dropdown.

⚙️ Auto-Reply Configuration Panel

Once you’ve selected the post, you’ll be redirected to the Auto-Reply setup panel.

1. Enable Saved Template Mode (Optional)

Toggle “YES” to use saved message templates. You can choose from existing labels or create new ones.

2. Handle Offensive Comments

• Enter words to detect (comma-separated).
• Choose action:
  
  
  • HIDE the comment
  • DELETE the comment
  • Optionally, send a private reply using a message template.

3. Other Important Toggles

• Enable reply to same user multiple times
• Activate comment reply
• Choose to hide comments after replying

4. Choose Reply Method

Select one of the 3 modes:

• ✅ Automated Reply by AI – Let AI craft a relevant reply (We have selected this one)
• 💬 Generic Message for All – Use a single reply for every comment
• 🔍 Filtered Keyword Reply – Customize replies based on specific words

5. Set Campaign Name

Provide a unique name for the campaign (e.g., “Facebook Comment Reply”).

6. Training Data (for AI or Filtered Mode)

Enter sample replies. Example:

"Thanks for your comment. Have a great day!"

7. Private Message (Optional)

Choose a message template to send as a private message after replying publicly.

8. Submit

Click Submit to activate the auto-reply campaign.

✅ Example Result

When a user comments on your post:

User: great
 Auto Reply by Bot: "Thank you! I'm glad you think so. Wishing you a fantastic day!"

Just like that — your audience feels acknowledged and appreciated!

📋 Summary Table

❓ FAQs

Can I reply with AI-generated text?
 Yes. Just choose the Automated Reply by AI option and provide sample responses.

Will the same user get multiple replies?
 Only if you toggle “Send reply to user multiple times” to YES.

Can I customize the response based on keywords?
 Yes. Use the “Send Message by Filtering Word/Sentence” option to do this.

Can I send inbox messages along with comment replies?
 Absolutely. You can attach a private message template as a follow-up.

Can I stop the bot from replying to offensive comments?
 Yes. Use the keyword filter and set the bot to HIDE or DELETE those comments.

🏁 Conclusion

BotSailor’s Facebook Auto-Reply feature makes it effortless to engage your audience, automate responses, and manage conversations at scale. Whether you're looking to thank commenters, answer questions, or moderate negative remarks — this tool does it all.

💬 Respond fast. Stay professional. Keep the conversation going.