Filtered Word/Sentence Based Comment Replies in BotSailor

🧭 Introduction

BotSailor’s Filtered Word/Sentence Reply feature allows you to reply automatically to Facebook post comments based on specific keywords or phrases. Whether it’s product inquiries like “price” or engagement triggers like “how,” this tool ensures users receive a personalized reply without manual effort.

You can even attach images or videos, create fallback responses for unmatched words, and store the entire setup as a reusable template.

💡 Use Cases

Reply with product pricing info when someone comments “price”
Send media-rich replies (images/videos) for specific questions
Set different replies for different keywords
Provide fallback replies when no keywords are matched
Automate support replies to common FAQs in comments

🛠️ How to Set Up Filtered Comment Reply

1️⃣ Select Your Post

From the Latest Posts list, click the ⚙️ gear icon beside your Facebook post and choose Enable auto reply.

2️⃣ Choose Reply Type

Toggle off the “Do you want to use saved template?”
Enable reply to same user multiple times
Enable comment reply
Select the “SEND MESSAGE BY FILTERING WORD/SENTENCE”
(Optional) Enable hiding comments after replying
Name your campaign (e.g., Facebook Filtered Comment Reply)

⚙️ Filtering Setup

3️⃣Enable Filter Match

Choose one:

✅ Reply if the filter word exactly matches
🔄 Or: Reply if the word exists anywhere in the sentence

4️⃣Add Filters and Responses

For each filter:

Enter the Filter Word/Sentence

Example: Price
Type the Response Message

Example: The price of this product is 350 BDT.
(Optional) Upload an Image or Video
For visual engagement

5️⃣ Add No-Match Fallback

In case a comment doesn’t match any keyword:

Type a general response message

Example: Thanks for staying with us.
Optionally upload fallback media (image/video)

6️⃣ Final Options

Select a template for private message replies (optional)
Click ✅ Submit to activate
Or: Submit & Save as Template for future use

✅ Example Results

When a comment matches:

User: price
Bot (La Zonè): The price of this product is 350 BDT. (With product image)

When no match is found:

User: nice
Bot (La Zonè): Thanks for staying with us.

📋 Summary Table

Step	Action
Enable Auto Reply	Click gear icon → Enable auto reply
Select Filter Mode	Choose “Send Message by Filtering Word/Sentence”
Set Campaign Name	Provide a unique name
Enter Filter Words	Add specific triggers like “price”, “size” etc.
Set Reply Message	Define the public reply for each filter
Add Media (Optional)	Attach image or video per reply
Set No-Match Message	General fallback message and optional media
Save Configuration	Submit or save as reusable template

❓ FAQs

Can I add multiple keywords in one reply setup?
Yes, use the “Add more filtering” button to create multiple word-response blocks.

What happens if the comment doesn’t match any keyword?
The fallback message will be posted (if configured).

Can I upload product images with replies?
Yes. You can upload one image or video for each filter or fallback.

Will the user know this is automated?
No. The response looks just like a normal Facebook reply.

Can I use this for product catalogs or service questions?
Absolutely. Many use this for price queries, shipping info, size guides, etc.

🏁 Conclusion

The Filtered Comment Reply system in BotSailor offers powerful automation to intelligently respond to user comments. Save time, boost engagement, and deliver value instantly — all without human intervention.

🧠 Smart replies. 🎯 Targeted answers. 🚀 Zero delay