How to Enable and Use AI Intent Detection

AI Intent Detection in BotSailor can be utilized across various channels, including WhatsApp, Facebook Messenger, Instagram, Telegram, and Website chatbots. The following demonstration uses WhatsApp as an example.

Step 1: Access the Bot Manager and AI Assistant

Log in to your BotSailor account.
From the left-side menu, select the relevant channel (e.g., Chatbot Manager> WhatsApp Bot).

Choose your desired bot from the bot list.
Click on the AI Assistant option within your selected bot.

In the AI Assistant panel, toggle the Enable Intent Detection Trigger button to "ENABLED."

Step 2: Create Intent Detection Campaign

Click on the CREATE button next to SELECT INTENT DETECTION CAMPAIGN.

A modal window will appear for creating intent detection.

Step 3: Configure Intent Detection Campaign

Enter a clear and descriptive name in the Intent Detection Campaign Name field.

Add relevant examples of phrases users might use in the Example Phrases for Intent field. These phrases help the AI understand when to trigger this intent.

Here, you have multiple trigger options:

Enable Bot Flow Trigger: Activate this toggle and select a predefined bot flow from the dropdown to trigger when the intent is detected. You can also create the trigger and select refresh to update in this page.

Enable Agent Assignment (Optional): Automatically assigns the conversation to a live agent when this intent is detected.

Enable AI-Driven Responses (Optional): Enables AI to autonomously respond to detected intents.

Step 5: Save Intent Detection Campaign

After completing the configuration, click Create to finalize your intent detection setup.

Step 6: Select the Intent Detection Campaign

After creation, refresh and select your new campaign from the SELECT INTENT DETECTION CAMPAIGN dropdown list.

Step 7: Save Your Settings

Click Save Settings to ensure all your configurations are properly applied.

You have now successfully enabled and configured AI Intent Detection in BotSailor. Your chatbot will now effectively recognize user intents and trigger appropriate automated actions based on the configured settings across all supported channels.

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❓ Frequently Asked Questions

1. What is AI Intent Detection in BotSailor?
AI Intent Detection allows your chatbot to understand the user’s purpose (intent) and trigger actions such as bot flows, agent assignment, or auto-replies.

2. On which platforms is AI Intent Detection available?
It works across WhatsApp, Facebook Messenger, Instagram, Telegram, and website chat widgets inside BotSailor.

3. Is it necessary to provide example phrases for each intent?
Yes. Adding real user-like phrases helps the AI accurately detect and trigger the correct response or action.

4. Can I trigger both a bot flow and assign an agent for the same intent?
Yes. You can enable both bot flow and agent assignment for the same detected intent for multi-layered automation.

5. What if the user’s input doesn’t match any defined intent?
If no intent matches, the chatbot will follow the fallback behavior—such as default replies or live agent fallback—depending on your settings.

6. How many intent detection campaigns can I create?
There is no hard limit. You can create multiple intent detection campaigns tailored to different types of queries.

7. Can I reuse an intent detection campaign across different bots?
No. Intent campaigns are bot-specific and must be configured per bot.

8. What happens after I enable intent detection but don't select a campaign?
The AI will not take action unless a campaign is selected and properly configured.

9. Do I need to use AI-Driven Responses and Bot Flow Trigger together?
No. You can choose one, both, or neither based on how you want the bot to respond when an intent is detected.

10. How can I test if intent detection is working?
Send a test message that matches your sample phrases to the chatbot. If set up correctly, the corresponding bot flow or AI response will be triggered.