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Step-by-Step Instructions: How Get Started Works in BotSailor

  • 8 Nov 2026
  • 7 min read
  • 0 views
TL;DR:
Learn how to configure the Get Started feature in BotSailor, including enabling the welcome message, setting up Ice Breaker questions, configuring reply message templates, and testing automated responses in Facebook Messenger.

How to Configure the Facebook Messenger Get Started Button in BotSailor

Step 1: Open Get Started Settings

First, log in to your BotSailor account and open the Chatbot Manager.

● Select the Facebook-connected page
● Find Get Started Settings.
● Open the settings panel.

You will see options for:

● Get Started Status
● Welcome Message
● Ice Breakers

Image Caption:
BotSailor Get Started Settings showing the welcome message and Ice Breaker configuration options.
Alt Text:
BotSailor Get Started Settings panel with Get Started status, welcome message, and Ice Breaker options.

Step 2: Enable Get Started

In the Get Started Status dropdown, select:
Enabled

This activates the Get Started interaction for the selected Facebook bot.

When a user starts a conversation with the Page, the Get Started option provides the entry point for the chatbot interaction.

Image Caption:
BotSailor Get Started Status enabled for the selected Facebook chatbot.
Alt Text:
BotSailor Get Started Status dropdown showing the Enabled option.

Step 3: Add a Welcome Message

Next, scroll to the Welcome Message section.

Enter a short message that introduces the chatbot and tells users what they can do.

For example:
Hi! Welcome. How can we help you today?

You can also use the First name and Last name options to personalize the message. BotSailor supports these personalization fields in the welcome message.

Image Caption:
BotSailor Welcome Message field for creating the first message users see when interacting with the chatbot.
Alt Text:
BotSailor Welcome Message configuration field with First name and Last name personalization options.

Step 4: Enable Ice Breakers

Scroll down to the Ice Breakers section.

Set:
Ice Breakers Status → Enabled

Ice Breakers allow users to see predefined questions or conversation starters that they can select instead of typing their own question.

Step 5: Add an Ice Breaker Question

Inside the Question Block, enter a frequently asked question.

For example:
What services do you offer?

Then select a Reply Message Template from the dropdown.

The selected template determines the response users receive when they select that Ice Breaker question.

Image Caption:
BotSailor Ice Breaker Question Block with a question and Reply Message Template selected.
Alt Text:
BotSailor Ice Breaker configuration showing a question connected to a Reply Message Template.

Step 6: Add More Reply Templates if Needed

If one question requires multiple responses, click:
Add Message Template

You can then attach additional reply templates to the same Ice Breaker question.

Step 7: Add More Ice Breaker Questions

To create additional FAQs, click:
Add More

Create another question and connect it with the appropriate Reply Message Template.

For example:

● What are your prices?
● How can I contact support?
● Where are you located?
● How does the service work?

This allows users to choose from multiple predefined questions when starting the conversation.

Image Caption:
BotSailor Ice Breakers configuration with multiple FAQ questions and response templates.
Alt Text:
BotSailor Ice Breakers section showing multiple question blocks connected to reply templates.

Step 8: Save the Settings

After configuring the Get Started message and Ice Breakers, scroll to the bottom of the page.

Click:
Save Settings

This applies the configuration to the selected bot.

Image Caption:
BotSailor Get Started Settings page with the Save Settings button used to apply the configuration.
Alt Text:
BotSailor Get Started Settings showing the Save Settings button at the bottom of the configuration panel.

Step 9: Test the Get Started Interaction

After saving the configuration, test the chatbot from the user side.

Check that:

● The Get Started interaction is available.
● The welcome message appears correctly.
● Ice Breaker questions are displayed.
● Selecting an Ice Breaker triggers the connected reply template.
● Additional templates respond as configured.

This confirms that the Get Started settings and Ice Breakers are connected correctly.

How the Get Started Process Works

The complete interaction can be understood as:

User opens Facebook Page → Get Started → Welcome Message → Ice Breaker Question → Reply Message Template → Automated Response

The Get Started interaction acts as the entry point, while the Welcome Message introduces the bot and Ice Breakers provide predefined conversation options.

Success Verification Checklist

After completing the setup, verify:

✅ Get Started Status is Enabled
✅ Welcome Message is configured
✅ First name/Last name variables work if used
✅ Ice Breakers are Enabled
✅ Questions are added
✅ Reply Message Templates are connected
✅ Additional questions are configured if needed
✅ Save Settings has been clicked
✅ Get Started interaction has been tested

Troubleshooting Common Issues

1. Get Started Button Is Not Showing

● Check that Get Started Status is set to Enabled.
● Make sure you clicked Save Settings after making changes.
● Test the interaction from the Messenger side again.

2. Welcome Message Is Not Appearing

● Check whether the Welcome Message field contains the correct text.
● Confirm that the Get Started setting is enabled.
● If you are using personalization variables, verify that they were inserted correctly.

3. Ice Breakers Are Not Showing

● Make sure Ice Breakers Status is set to Enabled.
● Check that at least one question has been added.
● Make sure the settings were saved.
● Test with a user interaction that qualifies for the Ice Breakers display. BotSailor documents Ice Breakers as clickable questions shown during the initial interaction.

Next Steps

After successfully configuring Get Started and Ice Breakers, you can continue with other BotSailor chatbot features:

● Configure the Persistent Menu to provide users with always-available navigation options.
● Customize Action Buttons such as Get-Started and No Match.
● Build chatbot flows using the Visual Flow Builder.
● Add Quick Replies for guided user interactions.
● Set up User Input to collect information from users.
● Create automated sequences for follow-up interactions.
● Test and monitor bot interactions to verify that each configured flow works as expected.

These features can be combined with Get Started and Ice Breakers to create a more structured Messenger

Frequently Asked Questions (FAQ)

1. What are Ice Breakers in BotSailor?
Ice Breakers are clickable questions that users can select when interacting with the Messenger bot. Each question can be connected to a specific Reply Message Template.
2. How do Ice Breakers work?
When a user clicks an Ice Breaker question, BotSailor triggers the Reply Message Template connected to that question and sends the configured response.
3. Can I add multiple Ice Breaker questions?
Yes. You can use Add More to create additional questions for different common user queries.
4. Can I use different replies for different Ice Breakers?
Yes. Each Ice Breaker can be connected to its own Reply Message Template, allowing different questions to produce different responses.
5. What happens if Ice Breakers are disabled?
The configured Ice Breaker questions will not be available to users. You can enable them again from Ice Breakers Status.
6. Can I personalize the Get Started welcome message?
Yes. BotSailor allows you to insert user information such as First Name or Last Name into the Welcome Message.
7. Why is my Ice Breaker not showing?
First, check that Ice Breakers Status is enabled, questions have been added, a Reply Message Template is connected, and the settings have been saved.
8. Can I change the Ice Breaker questions later?
Yes. You can edit the existing questions, change their connected reply templates, add new questions, or remove unnecessary ones from the Get Started Settings.
Engagement
Mahafuz Abir

Mahafuz Abir

FAQ

Frequently Asked Questions

Find answers to common questions about this topic

Ice Breakers are clickable questions that users can select when interacting with the Messenger bot. Each question can be connected to a specific Reply Message Template.

When a user clicks an Ice Breaker question, BotSailor triggers the Reply Message Template connected to that question and sends the configured response.

Yes. You can use Add More to create additional questions for different common user queries.

Yes. Each Ice Breaker can be connected to its own Reply Message Template, allowing different questions to produce different responses.

The configured Ice Breaker questions will not be available to users. You can enable them again from Ice Breakers Status.

Yes. BotSailor allows you to insert user information such as First Name or Last Name into the Welcome Message.

Yes. You can edit the existing questions, change their connected reply templates, add new questions, or remove unnecessary ones from the Get Started Settings.

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