How to Automate Facebook Keyword Replies with Botsailor

Before You Begin

• ● Access to the BotSailor dashboard.
• ● A Facebook Page connected with BotSailor.
• ● A trigger keyword and the reply message customers should receive.

Part 1: Configure the Keyword Trigger

Step 1: Open Keyword Replies

Log in to BotSailor and follow this path:

Dashboard → Chatbot Manager → Select Facebook Page → Automation → Keyword Replies → Create new flow

Step 2: Add the Trigger Keyword

Click the Start Bot Flow block and enter the keyword that will activate the Facebook Messenger automation.

Example keywords:

• ●Hi
• ●Hello
• ●Support
• ●Price
• ●Order

Save the Trigger Settings

Review the keyword and matching type, then save the trigger settings.

1 Start Bot Flow

Double-click the Start Bot Flow block to open its configuration settings.

2 Add Keywords

Enter the keywords that will trigger the bot, such as hi, hello.

3 Select Matching Type

Choose String Match to match similar keywords or Exact Keyword Match to match exact keywords.

4 Set Title

Enter a title for the reference, such as Test message flow.

5 Save Changes

Click Save Changes to save the reference configuration.

Part 2: Build and Connect the Automated Reply

Step 3: Add the Automated Reply

Drag a Text block into the flow and write the message customers will receive on Facebook Messenger.

Example:

How may I assist you today?

You can add different components to improve your Facebook conversation:

• ●Text Messages: Send simple automated replies.
• ●Images, Audio, Video: Share engaging content with customers.
• ●User Input Fields: Collect information such as name, email, phone number, or customer requirements.

Step 4: Connect the Flow

Connect the Start Bot Flow block to the Text block.

The completed automation flow works like this:

Customer sends keyword → BotSailor detects keyword → Automated Facebook Messenger reply is sent

Step 5: Save the Automation

Click Save after checking:

• ● Trigger keyword
• ● Matching option
• ● Reply message
• ● Block connection

Verification: Test the Facebook Keyword Reply

Step 6: Send the Configured Keyword

Open your Facebook Page Messenger and send the configured keyword.

Example:

Send:

Hi

The chatbot should automatically send the configured response.

Common Troubleshooting

Next Steps

Create additional Facebook keyword automations for common customer interactions:

• ● Product pricing
• ● Customer support
• ● Order information
• ● Business hours
• ● Frequently asked questions
• ● Lead collection