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The Input Flow feature in BotSailor allows you to gather structured information from users directly through the chatbot. Whether it's collecting emails, phone numbers, feedback, booking details, or running surveys, Input Flow makes it easy to guide users through a set of dynamic, customizable questions.
It transforms your chatbot into an interactive form, perfect for WhatsApp, Facebook Messenger, Telegram, Instagram, or web chatbots and helps you store responses neatly in custom fields, system fields, Google Sheets, or via webhook.
An Input Flow is a campaign within BotSailor where you design a sequence of questions. Each user’s reply is collected and stored — either for direct CRM use, Google Sheets syncing, or webhook integrations.
The core components of Input Flow include:
✅ This is ideal for:
Go to the Input Flow module and click “Add new input flow”. Provide a clear name for your campaign.
After starting the flow, connect a new question block and choose:
Each question can be mapped to a:
You can also:
Click Save to store the flow and use it in any bot sequence or automation.
Here are common use cases where Input Flow becomes extremely powerful:
Can I use Input Flow across all platforms (WhatsApp, FB, Instagram)?
Yes, Input Flow works across all BotSailor-supported platforms including WhatsApp, Facebook, Instagram, Telegram, and web chat.
Where are the responses stored?
You can save responses in custom/system fields, Google Sheets, or send them to a webhook endpoint.
Can I trigger automation based on user responses?
Absolutely. Use conditional logic, sequences, or tags based on how the user replies.
Is there a limit to how many questions I can add?
No hard limit, but we recommend keeping flows concise to avoid drop-off.
Can I export collected data?
Yes. All collected data can be exported as a CSV or retrieved via integration.
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