Launching your own branded chatbot SaaS is easy with BotSailor’s whitelabel reseller solution. Whether you're using a subdomain (like app.yourbrand.com) or a root domain (like yourbrand.com), BotSailor lets you fully customize your branding and offer clients access to a professional chatbot panel under your own brand.
This guide walks you through setting up your custom domain, updating DNS records, and activating SSL.
A whitelabel reseller domain allows you to host your own BotSailor-powered chatbot platform using your brand’s domain or subdomain. Your clients won’t see the BotSailor brand — they’ll see your own logo, domain, and interface.
You can use either:
A root domain like yourbrand.com, or
A subdomain like app.yourbrand.com
In your BotSailor dashboard:
Go to Control Panel > Settings & Integration
Click General > Brand & Preference
Under Brand Settings, enter:
Your Brand Name
Your Whitelabel Domain (yourbrand.com or app.yourbrand.com)
Upload your logo, white logo, and favicon
Go to your domain’s DNS settings (e.g., Cloudflare, GoDaddy, Namecheap) and add the following CNAME records.
| Type | Name | Value |
|---|---|---|
| CNAME | _acme-challenge |
yourdomain.com.XXXX.dcv.cloudflare.com |
| CNAME | @ or app |
ns.dnsdevs.com |
📌 For Subdomain
Name: app
Target: ns.dnsdevs.com
📌 For Root Domain
Name: @
Target: ns.dnsdevs.com
📌 Important Tips:
Proxy status must be set to DNS Only (disable orange cloud).
TTL can be left as Auto.
Do not add any A record — only CNAME is needed.
Once the DNS records are set up correctly, contact the BotSailor support team via WhatsApp with your domain:
Hi BotSailor Team, I’d like to activate SSL for my reseller account. My domain: yourbrand.com
The team will verify your DNS and activate the SSL certificate. Once activated, you'll get confirmation.
After SSL is activated, you can access your chatbot platform via your custom domain with HTTPS enabled.
📡 DNS changes usually propagate within 5–15 minutes.
⚠️ Make sure proxy is OFF (DNS only) in Cloudflare.
🛑 Avoid mixing A records and CNAME for the same name.
📌 For better security and stability, using a subdomain is still recommended — but root domains are now supported if you prefer that.
Q1: Can I use a root domain like yourbrand.com?
✅ Yes! Both subdomains and root domains are now supported for BotSailor resellers.
Q2: Do I need to configure SSL manually?
❌ No, just send your domain to BotSailor support and they’ll handle SSL activation.
Q3: Why do I see a security warning when visiting my domain?
🔒 That usually means SSL isn’t active yet or DNS is misconfigured. Wait a few minutes and double-check your DNS records.
Q4: Can I switch from subdomain to root domain later (or vice versa)?
Yes, just update your DNS records and notify support again to issue SSL for the new domain.
Q5: What DNS record should I avoid using?
🚫 Avoid A records for your whitelabel domain. Only CNAME records are supported.