Bot Reply & Postback Manager in BotSailor (Facebook Bot)

🧭 Introduction

Bot Reply and Postback Manager are essential components in BotSailor’s Facebook bot automation system. Together, they allow you to build dynamic, user-triggered chatbot conversations by responding to keywords and buttons with preconfigured flows. Bot Manager sections of all the platforms are almost identical. Messenger, Instagram and Webchat’s Bot Manager is equipped with Post-Back Manager unlike WhatsApp and Telegram.

This guide walks you through creating and managing:

• Bot Reply Flows (based on triggers)
• Postbacks (linked to buttons or menus)

If you’re building a Facebook Messenger bot using Bot Inboxer, this is your go-to control panel.

💡 Use Cases

• Automate responses based on specific user messages
• Create reusable postback actions for quick replies, galleries, or menus
• Link postbacks to buttons, cards, or persistent menus
• Design personalized experiences with less manual work
• Trigger follow-up messages or sequences from any interaction

🤖 Step 1: Manage Bot Replies

1️⃣ Access Bot Reply

• Go to Facebook Bot Manager
  
  
• Select your page under Bot Inboxer (e.g., botinboxer)
• Click Bot Reply from the module list

2️⃣ Create a New Bot Reply

• Click the Create button at the top-right
• Set trigger keywords and map them to postbacks or quick replies

3️⃣ Use Action Buttons

Under the Actions column:

✅ Example: The entry “rokaiyatestuserinput” was last updated on 19th March and can be edited or duplicated from the Actions column.

🔁 Step 2: Use the Postback Manager

1️⃣ Navigate to Postback Manager

• From the Bot Inboxer module list, click on Postback Manager
  
  

2️⃣ Create a New Postback

• Click the Create button in the top-right
• Assign a Post-back Name (e.g., user_welcome) and configure its response
• This can include text, buttons, images, galleries, or even flows

3️⃣ Edit Existing Postbacks

• Click the ✏️ Edit icon under the Actions column to modify a postback’s content and linked actions

✅ Tip: Postbacks can be reused in multiple bot replies and buttons, making your bot modular and easy to maintain.

📌 Summary Table

❓ FAQs

What is the difference between a bot reply and a postback?
 A bot reply is triggered by a keyword or user message. A postback is triggered when a user clicks a button or quick reply inside the bot.

Can I reuse postbacks in different bot replies?
 Yes. Postbacks are modular and can be assigned across multiple replies or buttons.

Are bot replies limited to text?
 No. You can include buttons, media, carousels, and trigger follow-up flows using postbacks.

How do I export or duplicate a bot reply?
 Use the export (⬇️) or duplicate (📄) icons in the Actions column of the Bot Reply table.

Is it possible to create postbacks without linking them to keywords?
 Yes. You can create standalone postbacks and call them from buttons, quick replies, or sequences.

🏁 Conclusion

With Bot Reply and Postback Manager, BotSailor lets you build interactive, modular Facebook Messenger experiences with ease. Whether you’re responding to user input or designing structured flows, these tools offer a flexible and scalable automation system — all within the Bot Inboxer dashboard.

🧠 Plan smarter. Build faster. Engage better.