Action Button Settings in BotSailor

🧭 Introduction

Action Buttons in BotSailor are pre-defined system triggers that simplify how users interact with your chatbot. From welcoming new users to switching between human and bot agents, these buttons help automate common actions without needing to build flows from scratch.

Each button is directly connected to the Visual Flow Builder, allowing you to modify the default replies or add logic tailored to your business. The reply logic is based on plain text, so updating the flow is as simple as changing the prompt text.

💡 Use Cases

• Send a warm greeting when users click Get-Started
  
  
• Handle unmatched user queries with No Match
  
  
• Route users to a live agent using Chat with Human
  
  
• Switch users back to automation via Chat with Bot
  
  
• Manage subscriptions through Unsubscribe and Re-subscribe
  
  
• Send predefined responses to shared locations with Location Reply
  
  

🔘 Frequently Used Action Buttons

✅ 1. Get-Started

This is the default entry point when a user first interacts with your chatbot.
 Clicking the button opens the visual builder where you can:

• Set a welcome message
• Ask for user input
• Trigger quick replies or menu flows

❌ 2. No Match

Used when a user message doesn’t match any trigger or keyword.
 From the visual builder, you can:

• Send a fallback response
• Offer menu options or buttons
• Suggest human support if needed

📍 3. Location Reply

Send automatic responses when a user shares their location (especially for Messenger bots). You can show:

• Nearest store location
• Delivery availability
• Custom location-based replies

🙅‍♂️ 4. Un-subscribe

Lets users opt out from bot messages. You can customize:

• Confirmation message
• Tag removal logic
• Lead status update

👤 5. Re-subscribe

Allows unsubscribed users to opt back in. You can:

• Send a reactivation message
• Restore tags or sequences

🎧 6. Chat with Human

It Switches the conversation from bot to human agent. Configure:

• Notification or email alert to agent
• Turn off bot replies temporarily
• Send waiting message

🤖 7. Chat with Bot

Lets users return to the chatbot after chatting with a human. Configure:

• Friendly bot re-entry message
• Resume flow or trigger a menu

🛠️ How to Configure

1. Navigate to Bot Manager
   
   
2. Click on Bot Reply > Options > Reset Action Buttons
   
   
3. Choose any action button like “Get-Started”, “No Match”, etc.
4. You’ll be taken to the Visual Flow Builder
   
   
5. Edit the reply message or flow as needed
6. Save and publish the changes

📌 All these buttons respond using plain text nodes, so editing the response is easy—just change the default message prompt.

📌 Summary Table

❓ FAQs

Can I disable some action buttons?
 No, these are system-level triggers. However, you can leave the response empty or minimal if you don’t want to use them.

Can I add more logic beyond text replies?
 Yes! Use the Visual Flow Builder to connect buttons to APIs, sequences, or conditional replies.

Are these buttons available for both Facebook and WhatsApp?
 Some buttons (like Get-Started and No Match) are universal, while others (like Location Reply) are specific to platforms like Facebook.

Can I add variables in the replies?
 Yes. You can use personalization tags like {{first_name}}, {{phone}}, etc., inside the flow text.

What happens if I reset action buttons?
 It restores the buttons to default, but you can still fully customize them again using the flow builder.

🏁 Conclusion

The Action Button Settings in BotSailor give you a quick and easy way to manage core chatbot actions. With one click, you’re in the flow builder—ready to change prompts, add conditions, or trigger campaigns. These buttons ensure that user interactions always have a guided response, even when things go off-script.

🧠 Configure once. Engage smarter. Convert more.