Outbound Webhook in BotSailor (Zapier Integration)

🔍 What Is an Outbound Webhook?

An Outbound Webhook is a way to send chatbot data in real time from BotSailor to external services like Zapier, CRMs, Google Sheets, or any platform that accepts webhook requests. It’s ideal for triggering follow-up actions after collecting user input in WhatsApp, such as sending emails or logging leads.

🛠 Step-by-Step Setup Guide

1️⃣ Create a User Input Flow in BotSailor

Start by collecting the data you want to send.

• Set a trigger keyword (e.g., zap_test)
• Add a Text block as a prompt
• Add a User Input Flow titled something like zapier test webhook
• Create 3 questions:
  
  
  • What is your name? (Reply Type: Text → Save to: Name)
  • What is your email? (Reply Type: Email → Save to: Email)
  • What is your phone number? (Reply Type: Phone → Save to: Phone)
• Add a Thank You Message at the end

2️⃣ Create a Catch Hook in Zapier

• Open Zapier and Create Zap

• Search and select Webhooks by Zapier

• Choose Connect Webhooks by Zapier

• Select Catch Hook Click Continue.

• and copy the webhook URL

3️⃣Configure Outbound Webhook in BotSailor

• Go to WhatsApp Bot Manager
  
  
• Select your bot (e.g., Shopping Mart)
• Click Outbound Webhook → Create

• Add:
  
  
  • Webhook Name
    
    
  • Paste the Webhook URL from Zapier (you’ll get this next)
  • Trigger Type: User Input Flow
  • Flow: Select zapier test webhook
  • Enable required fields: Name, Email, Phone, etc.
• Save

4️⃣ Trigger the Bot Flow to Send Data

Go to WhatsApp and trigger the bot by typing the keyword zap_test. Enter:

• Name: Nahian
  
  
• Email: ******@xeroneit.net
  
  
• Phone: 019********
  
  

5️⃣ Test Webhook Data Reception in Zapier

• Go back to Zapier and click Test Trigger

• It should show the incoming data from WhatsApp:
  
  
  • Subscriber ID
  • Name, Email, Phone

• Click Continue with selected record

6️⃣ Set Email as an Action in Zapier

• For the next action, search and choose Email by Zapier

• Select Send Outbound Email as the action event
• Click Continue
  
  

7️⃣ Configure the Email Content

• To: Enter the email recipient (e.g., [email protected])
• Subject: Use dynamic fields (e.g., First Name, Chat ID)
• Body: Include answers to the user input questions

8️⃣ Review, Test, and Publish the Zap

• You’ll see a preview of the email Zapier will send

• You can Skip Test or click Test Step

• Finally, click Publish Zap
• Click on Test Step

✅ 9️⃣ Result: Receive Email from Zapier

You’ll receive an email like this:

 From: [email protected]
 Body:
 What Is your Name?, What is your email?, What is your phone number? Nahian, *******@xeroneit.net, 019******

💼 Use Cases for BotSailor Webhooks

• 🧾 Lead Capture to CRM: Send collected data to Zoho, HubSpot, or Salesforce
• 📧 Email Alerts: Notify your sales or support team instantly
• 📊 Data Logging: Save input data to Google Sheets
• 🔄 Workflow Triggers: Start a sequence in Make, Pabbly, or any tool
• 🛍️ Order Notifications: Send order details to fulfillment apps

FAQ

Can I use this with any platform?
Yes, as long as it accepts POST requests via webhook.

Can I trigger the webhook from a button?
Yes, enable Postback trigger instead of User Input Flow.

Is this available for all BotSailor plans?
Webhooks are typically available in paid plans or reseller environments.

What if I want to send files or media?
Only text-based structured data is supported for webhook payloads.

Can I test the webhook before going live?
Yes. Zapier supports trigger testing before publishing your Zap

✅ Conclusion

BotSailor’s Outbound Webhook feature combined with Zapier unlocks powerful automation. From lead collection to CRM sync and real-time alerts, you can now bridge your WhatsApp chatbot with thousands of tools — without writing a single line of code.

🚀 Start automating your workflows today and let your bot do the heavy lifting!