Automate Cash-on-Delivery & Online Payments through Conversational Commerce

With BotSailor’s WhatsApp Product Catalogue, businesses can sell products directly inside WhatsApp and now with full support for Cash-on-Delivery (COD) and online payments, the buying process becomes as seamless as a conversation.

This guide will walk you through how COD and payment collection work inside BotSailor’s WhatsApp Catalogue, and how to use it to simplify order handling, reduce fraud, and boost your revenue.

Cash on Delivery (COD) with WhatsApp Catalogue

COD is still a preferred payment option in many regions. BotSailor makes it easy to:

Allow users to place orders and choose Cash on Delivery
Trigger automatic order confirmation flows
Send delivery alerts, status updates, and post-purchase messages
Prevent fake orders with auto-verification steps

Key Features for COD Orders

One-click COD Order
Customers can place a COD order by simply tapping the “Buy Now” button inside WhatsApp no need to leave the chat or fill out external forms.

Order Auto-Confirmation
Once the order is placed, BotSailor instantly sends an automated confirmation message and receipt to the customer via WhatsApp.

Order Management Panel
All COD orders are stored in a dedicated dashboard where you can track, filter, manage, and export order data for fulfillment and reporting.

How to set COD payment on Botsailor’s Whatsapp catalogue

Go to your Botsailor dashboard
Select ecommerce catalogue from the WhatsApp menu bar
Navigate to payment and select payment settings

It will navigate to Payment settings panel
Scroll down the payment method and select Cash On Delivery
Enable the payment API
Then save the settings

How BotSailor Handles Order Processing

Every order placed via catalogue — COD or paid — flows through a fully automated backend system:

Customer places order through catalogue message
Order is saved in the BotSailor backend with status: Pending / Confirmed / Paid
You receive order data instantly under WhatsApp → Product Catalogue → Orders
Based on payment type (COD or Paid), the bot triggers appropriate follow-up messages

Track Orders by Payment Type

Inside BotSailor’s Order Dashboard, you can:

Filter orders by payment status: COD, Paid, Pending
Track fulfillment progress
Export orders to share with logistics or accounts teams

You can also trigger Webhook Workflows to:

Send orders to Google Sheets
Only need to select the google sheet at catalogue settings

Notify team via Slack/Email via webhook

Push data to CRM or inventory systems
Create webhook as required
Click on add new
Then select the even type and use your webhook URL

✅ You must need a third party app live Zapier for this action

Online Payment Collection via WhatsApp

In addition to COD, you can also collect instant payments via:

Razorpay (WhatsApp-approved partner for India)
PayU
More gateways like Stripe, PayPal via manual payment options

For detailed and setup guide follow this link (whatsapp pay link)

FAQ

Can I offer both COD and online payment options in the same WhatsApp catalogue?
Yes. BotSailor allows you to enable Cash on Delivery (COD) and online payment gateways like Razorpay or PayU simultaneously. Your customers can choose their preferred payment method during checkout.

How does BotSailor confirm a COD order automatically?
Once a customer selects a product and confirms COD, BotSailor immediately sends an automated order confirmation message with order details directly via WhatsApp.

How do I prevent fake or unverified COD orders?

You can add an optional verification step to your bot flow — for example, ask the customer to reply “YES” to confirm their COD order before it’s processed. This helps reduce fake or accidental orders.

Where can I track all COD and paid orders?

All orders — whether COD or prepaid — can be tracked from the WhatsApp → Product Catalogue → Orders section in BotSailor. You can view, filter, update, or export these orders at any time.

Which payment gateways are supported for WhatsApp payments?

BotSailor currently supports Razorpay, PayU, and several other global gateways (like Stripe, PayPal, ToyyibPay, and more) for WhatsApp payment collection. Razorpay and PayU are WhatsApp-approved partners in India.

Can I collect delivery addresses or custom order notes from customers?

Yes. You can use custom fields and input flows in BotSailor to collect delivery address, phone number, notes, or other important details right after the purchase is confirmed.

Will my stock be updated automatically after each order?

Yes. BotSailor will automatically deduct stock from the inventory of each product when an order is placed, helping you manage availability and avoid overselling.

Is payment collection available outside of India?

Currently, Razorpay and PayU are officially supported for WhatsApp-native payments in India. For other countries, you can use manual payment instructions, or integrate global gateways like Stripe, PayPal, or local options like Mollie, Paystack, etc.