Configure Your BotSailor Account Preferences for Security and Personalization

Properly configuring your account preferences in BotSailor ensures a secure, personalized, and optimized experience across all your chatbot and automation operations. Whether you're managing WhatsApp, Facebook, Telegram bots, or running campaigns, updating your account details and security settings is essential to safeguard your data and streamline communication.

🔐 Why Configuring Your BotSailor Account Matters

• Setting up your account preferences:
• Enhances Security with Two-Factor Authentication (2FA)
• Ensures Correct Time-Based Automation by setting your timezone
• Improves User Experience with preferred application language and live chat translations
• Adds Personalization using signature messages and profile picture
• Keeps Your Account Up-to-Date with editable email, phone, and password fields

How to Access Your Account Preferences

• Log in to BotSailor at botsailor.com
• Click on your Profile Icon in the top-right corner
• Select Account from the dropdown menu

🧾 Updating Your Account Information

• Keep your account details accurate by customizing the following fields:
• Profile Picture: Upload a square PNG/JPG/WebP image (max 200KB)
• Name: Update your display name
• Email & Mobile Number: Ensure you receive notifications
• Password: Change regularly for enhanced security
• Address: Optional, for internal reference
• Timezone: Select the correct GMT offset for scheduled tasks
• Application Language: Choose your preferred UI language
• Live Chat Translation Language: Set language for live support chats
• Signature Message: Default sign‑off in live chat replies

Click Update to save all changes.

📅 Timezone & Language Settings

Setting the correct timezone and language improves scheduling accuracy and accessibility.

• Timezone: Pick the one matching your locale (e.g., (GMT+6:00) Asia/Dhaka)
• Application Language: Select for the BotSailor interface
• Live Chat Translation Language: Configure agent‑side translations

✍️ Signature Message in Live Chat

Add a personal touch with a signature message:
– [Your Name] from Support 💬

📌 Final Tips

• Keep your contact details current for alerts
• Rotate your password periodically
• Enable 2FA for extra security
• Personalize your signature to enhance agent engagement
• Always click "Update" after making changes
  
  

By properly configuring your preferences, you’ll lay the groundwork for a secure, efficient, and personalized BotSailor experience.

FAQs


Why is it important to configure my BotSailor account preferences?
Configuring your account preferences enhances security (e.g., with Two-Factor Authentication), ensures accurate time-based automation, improves user experience with language settings, ads personalization via signature messages, and keeps your contact details up-to-date.

How do I access my account preferences in BotSailor?
Log in to BotSailor at botsailor.com.
Click your Profile Icon in the top-right corner.
Select Account from the dropdown menu.

What account information can I update in BotSailor?

You can customize:
Profile Picture: Upload a square PNG/JPG/WebP image (max 200KB).
Name: Update your display name.
Email & Mobile Number: For notifications.
Password: For security.
Address: Optional, for internal reference.
Timezone: For scheduled tasks.
Application Language: For the BotSailor interface.
Live Chat Translation Language: For live support chats.
Signature Message: Default sign-off for live chat replies.

How do I save changes to my account preferences?
After updating your details, click the Update button to save all changes.

Why should I set the correct timezone?
Setting the correct timezone (e.g., (GMT+6:00) Asia/Dhaka) ensures accurate scheduling for automated tasks and campaigns.
What is the purpose of the Application Language setting?
The Application Language setting lets you choose your preferred language for the BotSailor interface, improving accessibility and usability.

What does the Live Chat Translation Language do?
This setting configures the language for agent-side translations during live support chats, ensuring effective communication with customers.

How can I add a signature message to live chat?
You can add a personalized signature message (e.g., “[Your Name] from Support ”) in the Signature Message field under account preferences. This will appear as a default sign-off in your live chat replies, adding a personal touch.

How can I enhance the security of my BotSailor account?
Enable Two-Factor Authentication (2FA) for extra security.
Regularly update your password.
Keep your email and mobile number current for alerts and recovery.

What should I do if I forget to save my changes?
If you forget to click Update after making changes, your preferences won’t be saved. Always ensure you click Update before leaving the Account page.
What are some best practices for managing my BotSailor account preferences?
Keep contact details (email, mobile) current for notifications.
Rotate your password periodically.
Enable 2FA for added security.
Personalize your signature message for better engagement.
Always save changes by clicking Update.