#2368-Live Chat Needs Real Priority

Let me be very clear: improving the live chat isn’t complicated nowadays. What’s missing is the BotSailor team’s commitment to actually prioritize it. We live in a world where AI accelerates development, competition is huge, and even small apps made with tools like Vibe Coding already deliver fully functional real-time chats — just like WhatsApp Web.

BotSailor has an excellent system for automations, campaigns, and scalability. But when it comes to daily operation, the experience is difficult. There are several features that could be easily optimized to improve usability, but this simply isn’t happening. I’ve been saying this for a long time.

I’ve been a customer for almost 3 years, and it feels like they don’t listen or don’t care about the most basic feedback — including the ones that directly impact customer support and retention.

It’s time to prioritize what truly matters: the user experience that keeps the platform alive.