#2368-Live Chat Needs Real Priority

Let me be very clear: improving the live chat isn’t complicated nowadays. What’s missing is the BotSailor team’s commitment to actually prioritize it. We live in a world where AI accelerates development, competition is huge, and even small apps made with tools like Vibe Coding already deliver fully functional real-time chats — just like WhatsApp Web.

BotSailor has an excellent system for automations, campaigns, and scalability. But when it comes to daily operation, the experience is difficult. There are several features that could be easily optimized to improve usability, but this simply isn’t happening. I’ve been saying this for a long time.

I’ve been a customer for almost 3 years, and it feels like they don’t listen or don’t care about the most basic feedback — including the ones that directly impact customer support and retention.

It’s time to prioritize what truly matters: the user experience that keeps the platform alive.

Absolutely agree with this.

Live chat optimization isn’t a luxury anymore — it’s a basic necessity. 

Very humbly I say: Why not give the entire chat code to an AI like Gemini or GPT to improve it and make it functional as a web whatsapp?

I have personally developed systems supporting me from these AIs, and they are powerful developments. I have lost customers just because of the malfunction of the live chat.

Instead of saying general we are requesting to you list down the improving area.

Thanks

Hello. Live chat should work smoothly like WhatsApp Web, the browser extension as "app" is slow and works halfway, sometimes it does not load and you have to open again. Sometimes the functions do not load and you have to press the update button, the same to display new messages if we were a few minutes outside the browser window. Humbly ask Gemini or GPT to make a chat code like WhatsApp Web smoothly without having to update with a button every 5 minutes. This is an important pillar and even if we have a thousand powerful functions if the chat is not good the client leaves. (It's already happened to me)