How to Create a Telegram User Input Flow in BotSailor

What is Telegram User Input Flow in BotSailor?

Telegram User Input Flow in BotSailor is a chatbot automation feature that helps businesses collect structured information from users through a conversation.

Instead of manually asking customers for details, businesses can create a step-by-step chatbot journey where the bot automatically asks questions and saves user responses.

For example, an eCommerce business can create a Telegram ordering flow like this:

This helps businesses automate customer data collection, reduce manual work, and create a better customer experience.

Before You Begin

Step-by-Step Instructions: Create Telegram User Input Flow in BotSailor

Step 1: Go to Chatbot Manager and Connect Telegram Bot

First, open your BotSailor dashboard. From the left sidebar, go to:

If your Telegram bot is not connected yet:

1. Click Add Bot.
2. Connect your Telegram bot.
3. Select the connected bot.

After successful connection, your Telegram bot will appear inside the BotSailor dashboard.

Complete BotSailor User Input Flow diagram showing the connection between messages, questions, buttons, and order confirmation steps.

Step 2: Open Keyword Reply Section

After selecting your Telegram bot, go to:

Here you can create chatbot triggers based on user keywords. Click the + Create button. This will open the BotSailor Flow Builder.

Step 3: Configure Start Bot Flow

Inside the Flow Builder, first configure the starting point. The Start Bot Flow section controls when your automation will start.

Here you need to set:

Save the configuration.

Open BotSailor Chatbot Manager and select your connected Telegram bot to start creating a User Input Flow automation.

Step 4: Add Welcome Message

Now drag and drop the Text block from the Flow Blocks section. This message will be the first response users receive.

Example:

Navigate to the Keyword Replies section and click the Create button to build a new Telegram chatbot workflow.

Step 5: Add Button Option

After the welcome message, click Add Button and set the button name to Shop Now. This button will move customers to the next step. The flow will look like this:

Configure the Start Bot Flow by adding trigger keywords and setting the chatbot flow title.

Step 6: Add User Input Flow Block

Now add the User Input Flow block from the Data Collection section. This block allows you to collect multiple customer responses.

Click on User Input Flow settings to configure it:

1. Create a campaign name, for example: Real-Life Example: User Input Flow in BotSailor.
2. Or select an existing User Input Flow campaign.

Add a welcome message and interactive button to guide Telegram users through the chatbot conversation.

Step 7: Create Customer Name Question

Now create your first question.

The customer can enter any text response. Example: Mk Akash

Add the User Input Flow block to collect customer details through automated chatbot questions.

Step 8: Create Phone Number Question

Add another question.

Example response: 012546683. This allows BotSailor to collect customer contact information.

Step 9: Create Product Selection Question

Now add another question.

Customers can select their preferred product.

Create a User Input Flow campaign and configure questions to collect customer responses automatically.

Step 10: Add Size Selection Question

Create another multiple-choice question.

This helps collect product-specific information.

Step 11: Add Delivery Address Question

Create the final question.

Example: Mirpur 10, Dhaka, Bangladesh

Step 12: Create Order Summary Message

After collecting all information, add a Text block and create an order summary.

Example:

Step 13: Add Confirm Order Button

Add a button with the name Confirm Order and connect it with the final message. Example:

Step 14: Save the Flow

After completing the entire automation, click Save. Your Telegram User Input Flow is now ready.

Success Verification: Test Telegram User Input Flow

Now test the chatbot:

1. Open your Telegram bot.
2. Start a conversation.
3. Type hi.

The bot should automatically reply. The conversation flow should be:

Test the Telegram User Input Flow and verify that customer information is collected successfully.

Example Output

Customer enters:

The bot generates the complete order summary automatically.

Troubleshooting

1. Bot is not responding

2. User Input Flow is not saving responses

3. Button is not moving to the next step

4. Customer answers are not collected

Next Steps

After creating a Telegram User Input Flow, you can improve your automation by: