At BotSailor, we know that managing accounts across multiple reseller platforms can get confusing—especially if you signed up a while ago and now don’t remember which reseller you originally registered under. In other cases, users might want to switch resellers to take advantage of better support, updated offers, or new features.
To make this transition as effortless as possible, we’ve built a secure, lightning-fast Account Migration process powered by email-based OTP (One-Time Password) verification. This ensures your account stays intact while giving you the freedom to move between resellers without any hassle.
No Need to Re-register: If your email is already in the system, you won’t be forced to create a new account.
Data Preservation: Your subscribers, automation flows, AI settings, campaign history, and analytics remain untouched.
User-Controlled: You’re in charge. Migrate at your convenience without having to contact support.
Secure: Email OTP ensures only you can approve the migration.
You visit the registration page under a different reseller. When you enter your email and click Sign Up, the system detects that your email already exists. Instead of blocking you, BotSailor shows a helpful message:
Email Already Registered
The email [email protected] is already registered.
If this is your email and you would like to migrate your account under this reseller, click the button below.
[Migrate My Account]
Clicking “Migrate My Account” sends a secure OTP code to your registered email. You’ll immediately see a success message on screen:
✅ Success
A verification code has been sent to your email.
Please check your inbox and enter the code to proceed with the migration.
You’re redirected to the OTP verification screen. Simply enter the 6-digit code from your email into the form and click Submit.
📧 Example Email:
We received a request to migrate your account under a new reseller.
To confirm this action, use the OTP below:
eg:435722
Enter the OTP on the BotSailor OTP verification page
Once verified, you’re shown a confirmation message:
🟢 You have been migrated successfully.
You’ll land on the login screen where you can log in with your email and password—now under the new reseller’s account.
✅ Key Benefits
|
Feature |
Benefit |
|
🔄 Easy Switch |
Change resellers without needing a new account |
|
🔐 Secure Verification |
Email OTP ensures only you can approve migration |
|
💾 Data Retained |
All your settings and data remain safe and untouched |
|
🚫 No Downtime |
Continue using your account instantly |
|
⏱️ Time-Saving |
Whole process takes less than a minute |
🙋♂️ Use Cases
🧠 Final Thoughts
At BotSailor, our goal is to give users full control of their account with maximum flexibility. Whether you're exploring new resellers or just trying to reconnect with your existing account, our OTP-based migration ensures a seamless experience—secure, fast, and frictionless.
💬 Ready to migrate? Just enter your email on the new reseller’s registration page and follow the quick verification process. That’s it!
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In the fast-moving world of SaaS and cloud-based platforms, managing your account effectively ensures uninterrupted service, better security, and full access to all the latest features.
Whether you’re planning to move to a different account (migration), extend your subscription (renewal), or make changes to your profile or plan (update)—understanding each process helps you stay in control.
In this article, we’ll break down account migration, renewal, and account updates — what they are, when you need them, and how to handle them using platforms like BotSailor or similar SaaS tools.
Account Migration refers to transferring your data, subscriptions, bots, campaign flows, or configuration settings from one account (or user ID) to another.
This is common when:
You're switching to a new user profile (e.g., from personal to business).
You’re handing over account access to another team member or agency.
You need to consolidate multiple accounts into one.
You’re a reseller onboarding a client to a new white-label panel.
Request Migration Support
Contact the support team or use the migration request form.
Verify Ownership
Both accounts may need to confirm ownership through email, OTP, or system verification or your account must be logged in.
Select Data to Migrate
Choose what you want to move: chatbots, subscribers, templates, tokens, media files, etc.
Schedule the Migration
To avoid disruption, migrations are often should be scheduled during off-peak hours.
🔐 Note: In most systems, sensitive data like payment history or login credentials are not migrated for privacy reasons.
Account Renewal means extending your current subscription plan to avoid service interruption. If your subscription is about to expire, failing to renew on time may cause your account to be paused or downgraded to a free plan.
You received email reminders about upcoming expiry.
Broadcasts or flows are paused due to plan expiration.
You can't access premium features (like API, advanced analytics, or white-label settings).
Go to your Billing or Subscription section.
Select your current plan or upgrade to a new one.
Proceed with payment.
You’ll receive an invoice and confirmation email.
Most platforms support:
Monthly or yearly auto-renewals
Manual renewal (if auto-renew is off)
Grace periods (usually 3–7 days)
💡 Tip: Always enable email reminders or billing notifications to avoid accidental expiry.
Suppose you are using a Basic (Free) or Premium Package and you wish to upgrade your package:
Choosing Add-ons:
You might be a reseller and you need to choose the features as per your usage.
What is BotSailor’s account migration feature?
It allows users to securely switch their account from one reseller to another using a simple email-based OTP verification, without losing any data.
Do I need to contact support to migrate my account?
No. The entire migration process is self-serve and can be completed by following the on-screen instructions and verifying via email OTP.
Will I lose any data during the migration?
Not at all. All your subscribers, automation flows, AI settings, campaign history, and analytics remain intact after the migration.
What happens if I enter my email on a new reseller’s registration page?
BotSailor will detect the existing account and prompt you with the option to migrate your account instead of creating a new one.
How long does the migration process take?
The entire process typically takes less than a minute, depending on how quickly you receive and enter the OTP.
Is it safe to migrate my account using email OTP?
Yes. The migration is protected by secure, one-time password (OTP) verification to ensure only you can authorize the switch.
Can I migrate back to my original reseller later?
Yes, you can follow the same process to migrate to any reseller, as long as your email is in the system.
What if I don’t receive the OTP email?
Check your spam or junk folder. If you still don’t receive it, try resending the OTP or ensure your email is entered correctly.
Can I use this migration feature if I forgot which reseller I signed up under?
Absolutely. Just enter your email on any reseller’s sign-up page, and the system will guide you through the migration if your email is already registered.
Will my login credentials change after migration?
No. Your email and password remain the same—you'll just log in under the new reseller's domain.
What is the BotSailor Reseller Program?
BotSailor’s Reseller Program allows agencies, entrepreneurs, and businesses to sell chatbot services under their own brand, manage their clients, and earn recurring income.
Can I customize the BotSailor platform with my own branding?
Yes. As a reseller, you can use a custom domain, logo, and branding to offer BotSailor as a White Label platform to your customers.
Are there any limits on how many users or clients I can onboard as a reseller?
No. You can add unlimited users or clients depending on your reseller plan. BotSailor is designed to scale with your business.
Can I offer my own pricing to my clients?
Yes. Resellers have full control over pricing, allowing you to set your own rates and packages for clients.
Is there any support for resellers from the BotSailor team?
Absolutely. BotSailor provides technical support, onboarding guidance, and marketing resources to help resellers succeed and grow.