How to Manage and Update Your Website Chat Widget

Keeping your website chat widgets in check ensures prompt support and consistent branding. BotSailor’s webchat management features let you grab embed codes, tweak settings, toggle widget availability, or disconnect a widget entirely. In this guide, you’ll learn how to access your widgets, update their appearance or behavior, control their on-site status, and follow simple steps for reliable chat interactions.

Why Does It Matters:

• Brand Control: Update designs to stay consistent.
• Flexible Availability: Toggle widgets on/off as needed.
• Clean Workflow: Remove outdated widgets for compliance.
• Quick Edits: Modify settings without rebuilding.

Accessing Your Chat Widgets

• Log into your BotSailor account.
• Navigate to the Chat Widgets under the Webchat section.

Managing Existing Chat Widgets

Getting the Embed Code

1. Click the Embed Code button next to your widget.
2. Copy the displayed JavaScript embed code snippet.
3. Paste this code into your website's HTML source file to display the chat widget.
   
   

Editing the Chat Widget

1. Click the Edit button.
2. Update details such as appearance, positioning, or behaviors as required.
3. Save changes to immediately update your widget settings.

Enable or Disable Chat Widget

1. Use the Disable button to temporarily deactivate the widget.
2. To reactivate, simply click the same button again (now labeled Enable).
   
   

Disconnect the Chat Widget

1. Select Disconnect to permanently remove the widget from your account.
2. Confirm the action when prompted. This removes the widget entirely, and you will need to
3. create a new one from scratch if required again.
   
   
   
   
   
   
   

Best Practices for Efficient Management

• Regularly review your chat widgets to maintain up-to-date settings.
• Adjust positioning and appearance periodically to optimize user engagement.
• Disable the chat widget during periods of inactivity or website maintenance for a smoother user experience.

By effectively managing your BotSailor chat widgets, you ensure optimal performance and continuous user engagement on your website.

Also read our blog on- How to Add a Live Chat Widget to Your Website

❓ Frequently Asked Questions (FAQ)

Where can I manage my website chat widgets in BotSailor?
Log in to your BotSailor account and navigate to the Chat Widgets section under Webchat. Here you’ll find a list of all your configured chat widgets for management.

How do I retrieve the embed code for a widget?
Click the Embed Code button next to your desired widget, copy the provided JavaScript snippet, and paste it into your website's HTML to activate the widget.

Can I edit an existing widget without recreating it?
Yes, click the Edit button next to your widget. You can modify appearance, positioning, and behavior. Changes are applied immediately after saving.

How do I temporarily disable a chat widget?
Use the Disable button to turn off the widget without removing it. You can click the same button again (now labeled Enable) to reactivate it later.

What happens if I disconnect a chat widget?
When you click Disconnect, the widget is permanently removed from your BotSailor account. If needed again, you must create and configure a new one from scratch.

Why should I periodically review and update chat widgets?
Regular updates ensure your widget aligns with your brand, maximizes user engagement, and reflects any design or functionality changes on your website.

Can I manage multiple widgets for different websites or pages?
Yes, BotSailor allows you to manage multiple widgets independently, each with its own configuration and embed code.

Is it safe to disable the widget during maintenance?
Absolutely. Disabling the widget during downtime or maintenance ensures users don’t face broken chat interfaces and keeps interactions smooth.

Will disabling a widget affect the saved data or configuration?
No, disabling only hides the widget from your site. All settings and previous subscriber data are retained unless you choose to disconnect it entirely.

Do I need to re-embed the code after editing the widget?
No. Once the code is embedded on your site, any updates made in BotSailor’s dashboard will automatically reflect in the live widget.