Keyword Triggered Replies in Telegram Groups

📌 Introduction

Keyword-triggered replies allow your Telegram bot to instantly respond when specific keywords are mentioned in a group. This feature is especially useful for FAQs, marketing links, pricing information, or onboarding new users.

In this tutorial, you’ll learn how to set up keyword-triggered replies in Telegram Groups using BotSailor's Flow Builder. We'll walk you through the steps using an example where the bot replies with pricing details when a user types “price”.

🛠 Step-by-Step Guide

Step 1: Go to Chatbot Manager

From your BotSailor Dashboard, navigate to the Chatbot Manager.
Click on Telegram Group Bot.
Hit the Create button to start building a new bot flow.

Step 2: Set a Trigger Word and Bot Title

Give your flow a Title like “Pricing Bot”.
Set a Bot trigger keyword such as price.
Choose Exact keyword match to trigger the reply only when the word is matched exactly.

Step 3: Add a Welcome Image and Text Message

Click on Compose Next Message.
Add an Image Element with your branding or pricing banner.
Below the image, add a Text Element like “Welcome to BotSailor”.

Step 4: Attach Buttons with Useful Links

Add a Button with text like Purchase and insert the pricing or purchase URL (e.g., https://www.botsailor.com/pricing).
Add a second Button labeled Read More with a blog or documentation link.

Step 5: Save and Deploy

Click Save Flow.
Test the setup in your Telegram group by typing the trigger word (e.g., price).

The bot will automatically reply with the image, welcome message, and action buttons.

💼 Use Cases

🔖 Pricing FAQs – Instantly share pricing pages when users ask about cost.
🎓 Educational Content – Trigger blog or tutorial links based on keywords.
🛍 Product Showcase – Show image + links when a product name is typed.
📞 Customer Support – Auto-reply with support contact or FAQs.
💬 Community Engagement – Promote features when members type interest-based keywords.
🚀 Campaign Promotions – Use seasonal keywords to launch offers.
📣 Onboarding – Guide new users by responding to “start” or “help”.
📌 Pinned Info Replication – Recreate pinned message replies via keywords.
💡 Lead Generation – Offer lead magnets like ebooks when users type specific terms.
🔗 Link Distribution – Provide important links without pinning messages.

❓ FAQs

What is a keyword-triggered reply?
It’s a bot response that activates when a specific keyword is mentioned in a Telegram group.

Can I use multiple keywords in one flow?
Yes, you can add multiple trigger keywords separated by commas.

What happens if users type the keyword with extra words?
If using "Exact match", it won’t trigger. For flexibility, use “Contains” or similar matching logic.

Can I include images in replies?
Absolutely. You can add branded images, banners, or product photos.

Are buttons clickable in group replies?
Yes. Buttons will redirect users to the URLs you define.

Can I track button clicks?
BotSailor tracks click statistics on each button so you can measure engagement.

Can the same bot reply in multiple groups?
Yes, once added to multiple groups, it can respond universally with the same keyword logic.

Will the bot respond to all members?
Yes, as long as the bot is an admin or has permission, it can reply to all group members.

How do I stop the bot from replying to some keywords?
Remove the keyword from the flow or deactivate the bot from that group.

Can I use this with private Telegram chats too?
Yes. Although this guide is for groups, the same flow works for 1-on-1 chats.

✅ Conclusion

Setting up keyword-triggered replies in Telegram groups with BotSailor is a powerful way to automate user engagement and streamline communication. Whether it’s for support, marketing, or sharing information, these smart flows help you deliver the right message at the right time—automatically.

Start building your own trigger-based replies today and see the difference in your Telegram group’s interactivity.