How to Track SMS Delivery and Performance in BotSailor

BotSailor allows you to run SMS broadcasting campaigns using connected SMS APIs like Twilio and Eshaal. Tracking the delivery status and performance metrics of your campaigns is crucial to understand the effectiveness of your communication efforts.

This guide explains how you can view SMS delivery statistics and detailed reports for each campaign in BotSailor.

📍 Step 1: Navigate to the Broadcasting Section

1. From your BotSailor Dashboard, go to the left sidebar.
   
   
2. Under the Broadcastingsection, click onSMS Broadcast(seelabel 1in Image 1).
   
   

This section contains both:

• WhatsApp broadcast
  
• SMS broadcast
  
• Facebook broadcast
• Telegram broadcast

📋 Step 2: Locate the SMS Broadcasting Panel

Scroll down past the WhatsApp Broadcasting table. You’ll find a separate panel titledSMS Broadcasting.

Here you’ll see a list of all SMS campaigns, showing:

• Campaign Name
  
  
• SMS API Used
  
  
• Status(e.g., Completed)
  
  
• Actions(View Report, Delete)
  
  
• Sent count
  
  
• Scheduled Time

🔍 Step 3: View Campaign Report

To track the delivery performance of an SMS campaign:

1. Click on theeye icon (👁️)under theActionscolumn.
   
   
2. A modal window titledCampaign Reportwill appear.
   
   

In this report, you can view:

• Status(e.g., Completed)
  
  
• Targetedcount
  
  
• SMS API used
  
  
• Total Sent messages
  
  
• Chat IDof recipients
  
  
• Recipient Name
  
  
• Sent at Time
  
  
• Response(if applicable)
  
  

This helps you evaluate:

• Whether all messages were sent
  
  
• Who received them
  
  
• When the messages were delivered
  
  
• Any responses from the users
  
  

🗑️ Step 4: Delete Unwanted Campaigns

If you want to delete an old or test campaign:

1. Click on thetrash icon 🗑️next to the campaign in the SMS Broadcasting table.
   
   
2. Confirm deletion if prompted.
   
   

⚠️Note: Deleting a campaign will also remove its report from the system.

✅ Use Cases of SMS Campaign Reporting

• Marketing Performance: See how many users received the message and their responses.
  
  
• Testing: Run test campaigns and verify successful delivery before mass broadcasting.
  
  
• Audit & Tracking: Use it to keep logs of SMS notifications for compliance or reporting needs.

📌 Frequently Asked Questions (FAQs)

How can I check if my SMS messages were successfully delivered in BotSailor?

To track the delivery status of your SMS broadcasting campaigns in BotSailor, navigate to theBroadcastingsection in the left sidebar of your dashboard. Scroll down to theSMS Broadcastingpanel and locate the specific campaign you want to check. Click on theeye icon (👁️)under theActionscolumn for that campaign. ACampaign Reportmodal will appear, showing theTotal Sent messages, theChat ID of recipients, theirRecipient Name, and theSent at Time. This allows you to verify which messages were successfully sent.

Where can I find detailed reports for my SMS broadcasting campaigns in BotSailor?

You can access detailed reports for each SMS broadcasting campaign in BotSailor within theBroadcastingsection. After navigating there from the left sidebar, find theSMS Broadcastingpanel. For the campaign you're interested in, click theeye icon (👁️)in theActionscolumn. TheCampaign Reportmodal will display comprehensive information, including the campaign'sStatus,Targeted count, theSMS API used, theTotal Sent messages, recipient details likeChat IDandRecipient Name, theSent at Time, and anyResponsereceived.

Can I see the delivery time for each SMS sent through BotSailor?

Yes, BotSailor'sCampaign Reportprovides the delivery time for each SMS message sent. After navigating to theBroadcastingsection and finding your SMS campaign in theSMS Broadcastingpanel, click theeye iconunderActions. In theCampaign Reportmodal, you will find aSent at Timecolumn, which indicates the exact time each message was sent to the respective recipient.

How do I remove old SMS campaigns and their reports in BotSailor?

To delete unwanted SMS campaigns in BotSailor, go to theBroadcastingsection and scroll down to theSMS Broadcastingpanel. Locate the campaign you wish to remove and click on thetrash icon 🗑️next to it in theActionscolumn. You will be prompted to confirm the deletion.Note:Deleting a campaign will also permanently remove its associated report from the system.

What performance metrics can I track for my SMS campaigns using BotSailor's reporting feature?

BotSailor's SMS campaign reporting feature allows you to track several key performance metrics. These include theStatusof the campaign (e.g., Completed), theTargeted countof recipients, theTotal Sent messagesto understand delivery success, and anyResponsereceived from users. By reviewing theChat ID,Recipient Name, andSent at Time, you can gain insights into who received the messages and when, which is valuable for evaluating the effectiveness of your SMS communication efforts.