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As a BotSailor Reseller, you must set up a Facebook Developer App to let your end users log in and connect their Facebook pages. Per Meta’s Platform Terms, any app accessing user data must provide a way for users to request deletion of their data such as Name, Email, Facebook account, and connected Facebook page.
When a user sends a request to delete their data, your app should acknowledge the request, provide a confirmation number, and give the user a link with a clear status or explanation— including any valid reason if deletion cannot be completed. This is where our provided data deletion URL is used to delete the User data. Let's see how you can set up the data deletion URL in your Facebook app for the Facebook login feature.
In your BotSailor reseller account, the data deletion can be found from Account > Settings & Integration > Facebook Integration.
After that, you have to copy the URL and paste it into your Meta App that you are using for Facebook login feature.
From the app settings > Basic, you will find the field called Data deletion callback URL
After saving the changes, you are done in the app settings as a reseller.
Now, on the customer end, if the customer wants to remove access to their data (here data mens access to their Facebook account, page, ads account, etc) from the Facebook app (that reseller configured for facebook login) which is connected during the Facebook login inside the chatbot account, he can remove the integrated app from the Business Integration. Every other app that is connected will be listed here.
💠 Step 1: Go to your Facebook account > Business Integrations > Click Remove
💠 Step 2: Click Done
💠 Step 3: Go to the Removed option > select the business provider and send data deletion request
💠 Step 4: After some time you will receive confirmation that your data on the business provider platform has been deleted . If you click view details you will get a confirmation receipt like below.
When you remove and send deletion requests as a user, your connected Facebook account will be totally removed from your chatbot account. No data will be retained/saved on that platform after you remove it from here.
FAQs:
1. What is the Data Deletion URL in BotSailor Facebook Integration?
The Data Deletion URL is a secure link provided by BotSailor that allows users to request the removal of their Facebook-related data (like name, email, connected page) as per Meta’s data protection policy.
2. Where can I find my Data Deletion URL in BotSailor?
You can find it in your reseller dashboard under Account > Settings & Integration > Facebook Integration. Copy the URL provided there.
3. How do I add the Data Deletion URL to my Meta App?
Go to your Meta Developer dashboard, open your app, and navigate to Settings > Basic. Paste the Data Deletion URL in the “Data deletion callback URL” field, then save changes.
4. How can customers delete their Facebook data from the reseller’s app?
Customers can visit their Facebook > Business Integrations, find your app, click Remove, and then request data deletion from the Removed section.
5. What happens after a data deletion request is completed?
Once a user removes and deletes the integration, all Facebook-related data and connections are permanently removed from their chatbot account. The system provides a confirmation receipt for the deletion request.