How to Connect Your Facebook Account to BotSailor

Easily integrate your Facebook account and business pages with BotSailor to start building powerful Messenger chatbots. This step-by-step guide will help you connect your Facebook and Instagram assets in just a few clicks.

Step-by-Step Guide to Connect Facebook with BotSailor

To begin using Messenger Chatbots on BotSailor, you must first connect your Facebook account and business pages. Follow the steps below: 

1. Log in to BotSailor Dashboard

• Navigate to the Facebook section from the left sidebar.
• Click on the Connect Account option.

2. Log In With Facebook

• At the top of the screen, click the Log In With Facebook button.
• Make sure you’re already logged into Facebook in your current browser tab.

3. Grant Permissions 

• Click Continue when prompted.
• Opt in to allow access to all current and future Facebook pages.
• Click Next, and opt in to all current and future businesses.
• Proceed and opt in to all current and future Instagram accounts.

4. Finalize Connection

• Click Continue, then Save to complete the process.
• Your Facebook account is now connected with BotSailor, along with all related Facebook pages and Instagram accounts.

What Happens After Connection?

Once connected, you’ll be able to:

• Manage all your Facebook Pages from within BotSailor.
• Create and deploy Messenger chatbots for each page.
• Access Instagram messaging automation if available.

You can view and manage your connected assets directly from the Facebook section on your BotSailor dashboard.

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FAQs – Connect Account (End User) on WhatsApp in BotSailor

What does "Connect Account" mean in BotSailor for WhatsApp?

"Connect Account" allows end users to link their WhatsApp Business Account (WABA) to BotSailor. This connection is necessary to send and manage WhatsApp messages, templates, and chatbots through BotSailor’s platform.

What are the requirements to connect to my WhatsApp account?

To connect a WhatsApp account, you need:

• A Meta (Facebook) Business Manager account
• A Verified Business in Meta Business Manager
• A Phone number that is not already connected to another WABA
• Admin access to the Facebook Business page

Can I use my personal WhatsApp number?

No, BotSailor only works with WhatsApp Business API numbers. Personal WhatsApp numbers or WhatsApp Business App numbers cannot be used.

How do I connect my WhatsApp account to BotSailor?

1. Log in to your BotSailor dashboard.
2. Go to WhatsApp → Connect Account.
3. Click Login with Facebook and authorize BotSailor to access your Business Manager and WhatsApp Business Accounts.
4. Select your Business, number, and approve the connection.

A step-by-step guide will be provided on-screen to complete the process.

Why do I need to log in with Facebook?

The WhatsApp Business API is managed by Meta. Logging in with Facebook grants BotSailor the required permissions to access your Business Manager and configure your WhatsApp Business Account.

What if I get an error while connecting?

Common reasons include:

• Your business is not verified in Business Manager.
• The phone number is already registered elsewhere.
• You don’t have the required permissions.

Please ensure all prerequisites are met or contact BotSailor support for help.

Can I connect multiple WhatsApp accounts?

Yes. BotSailor allows you to connect multiple WABAs. You can manage each account separately for different businesses or campaigns.

Do I need to pay anything to connect my account?

Connecting is free, but using WhatsApp Business API requires a Meta-approved WABA and message fees may apply as per Meta’s pricing policy.

How long does it take to get connected?

If your business is already verified and the number is eligible, the connection can be completed in just a few minutes.

Is there a way to test WhatsApp features before connecting my real number?

Yes, Meta allows developers to use a temporary test number via Meta Developer tools. You can use this to explore features, but real campaigns require a full WABA setup.