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Managing comments across Facebook and Instagram can be time-consuming, especially when you’re juggling engagement, moderation, and lead collection. BotSailor makes this seamless with three powerful features:
This guide will help you understand each method, why it matters, how to set it up, and how you can maximize results with minimal effort.
BotSailor’s Comment Auto Reply feature lets you automatically respond to public comments on your Facebook and Instagram posts. It's ideal for increasing engagement, automating support, filtering spam, and capturing leads through private message flows.
You can choose between two response modes:
AI replies use BotSailor’s built-in natural language processing to interpret user comments and respond intelligently in a human-like tone.
A skincare brand can train AI with: "You're a support agent for GlowSkin. Be polite, helpful, and friendly."
This is a predefined message sent to all commenters, regardless of what they say.
During a giveaway, use: "Thanks for commenting! Stay tuned for the winner announcement."
BotSailor allows you to hide or delete public comments containing offensive or spammy keywords. You can also set up an optional private reply to the commenter.
Use terms like: “idiot, scam, fake, hell”
BotSailor will automatically take action if any of these appear in a comment.
Can I use both AI and Generic Replies in the same campaign?
No. You must select either AI-based or Generic for each campaign. Mixing both isn’t supported.
Will users know their offensive comment was hidden?
No. Facebook/Instagram hides it from others, but the commenter still sees it.
Can I delete comments instead of hiding them?
Yes. You can choose to delete them instead of hiding them in the setup.
Can I include media in replies?
Yes. You can attach images or videos to your public replies.
Do offensive comment filters work with AI replies?
Yes! The filter works independently of your reply type. You can use it alongside either AI or Generic replies.
Ready to turn every comment into a growth opportunity?
Whether it’s engagement, moderation, or automation, BotSailor gives you the tools to reply smartly and manage your audience with ease.
👉 Visit BotSailor.com to explore more features.