Mastering Comment Auto Reply and Offensive Comment Filtering in BotSailor

Managing comments across Facebook and Instagram can be time-consuming, especially when you’re juggling engagement, moderation, and lead collection. BotSailor makes this seamless with three powerful features:

  • Generic Comment Reply
  • AI-Based Comment Reply
  • Offensive Comment Filtering

This guide will help you understand each method, why it matters, how to set it up, and how you can maximize results with minimal effort.

💬 What Is Comment Auto Reply in BotSailor?

BotSailor’s Comment Auto Reply feature lets you automatically respond to public comments on your Facebook and Instagram posts. It's ideal for increasing engagement, automating support, filtering spam, and capturing leads through private message flows.

You can choose between two response modes:

  • Generic Message for All – Sends a fixed message to every comment.
  • Automated Reply by AI – Sends a unique, intelligent reply based on what the user wrote.

🤖 AI-Based Comment Reply: Personalized Automation

What It Is

AI replies use BotSailor’s built-in natural language processing to interpret user comments and respond intelligently in a human-like tone.

Why Use It

  • Personalized and context-aware replies
  • Efficient handling of FAQs or complex user comments
  • Saves time for support teams while providing helpful answers

Example Use Case

A skincare brand can train AI with: "You're a support agent for GlowSkin. Be polite, helpful, and friendly."

📝 Generic Comment Reply: Fast and Straightforward

What It Is

This is a predefined message sent to all commenters, regardless of what they say.

Why Use It

  • Fast to set up
  • Perfect for promotions, contests, and announcements
  • Keeps the messaging simple and consistent

Example Use Case

During a giveaway, use: "Thanks for commenting! Stay tuned for the winner announcement."

🚫 Offensive Comment Filtering: Keep It Clean

What It Is

BotSailor allows you to hide or delete public comments containing offensive or spammy keywords. You can also set up an optional private reply to the commenter.

Why Use It

  • Protect your brand image from trolls, profanity, or spam
  • Create a safe, respectful community
  • Improve visibility by keeping comments positive

Keyword Example

Use terms like: “idiot, scam, fake, hell”
BotSailor will automatically take action if any of these appear in a comment.

🛠️ How to Set Up Comment Auto Replies in BotSailor

✅ Setting Up Generic Comment Reply

  1. Go to Post Auto Reply settings.
  2. Toggle Generic Message for All.
  3. Set your Auto Reply Campaign Name.
  4. Type your public comment reply message.
  5. (Optional) Upload an image/video for visual replies.
  6. Choose up to 2 Message Templates for private replies.
  7. Click Save.

🤖 Setting Up AI-Based Replies

  1. Choose Automated Reply by AI.
  2. Add AI Training Context (e.g., "You’re a support agent for XYZ").
  3. Enter your Auto Reply Campaign Name.
  4. Select a Private Reply Template.
  5. Save the configuration.

⚙️ Setting Up Offensive Comment Filtering

  1. Navigate to the Post Auto Reply section.
  2. Toggle the Hide Offensive Comments option.
  3. Input your list of keywords (comma-separated).
  4. Choose an optional private reply template.
  5. Complete the rest of the campaign setup.
  6. Click Save.

💡 Tips for Best Results

  • Keep your AI prompt focused and business-specific.
  • Use private replies to move users into DM flows or lead capture.
  • Regularly review your offensive keyword list to stay relevant.
  • Test replies on a dummy post before enabling them on live campaigns.

❓Frequently Asked Questions (FAQs)

Can I use both AI and Generic Replies in the same campaign?
No. You must select either AI-based or Generic for each campaign. Mixing both isn’t supported.

Will users know their offensive comment was hidden?
No. Facebook/Instagram hides it from others, but the commenter still sees it.

Can I delete comments instead of hiding them?
Yes. You can choose to delete them instead of hiding them in the setup.

Can I include media in replies?
Yes. You can attach images or videos to your public replies.

Do offensive comment filters work with AI replies?
Yes! The filter works independently of your reply type. You can use it alongside either AI or Generic replies.

Ready to turn every comment into a growth opportunity?
Whether it’s engagement, moderation, or automation, BotSailor gives you the tools to reply smartly and manage your audience with ease.

👉 Visit BotSailor.com to explore more features.

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