#1951-BS Team, you really cooked my day

Raj 9 months ago

Dear Botsailor team, for the past 40-45 days, your activities have not been really tolerable. If you guys couldn't handle this much user base or message volume, then why are you doing 

weekly minimum 3-4 times downtime is getting, can't reach you guys, and it's affecting everyone's business , we are not in the entertainment industry, ok,customer will think and adjust let's watch movie later, we are in. business industry where all your 45k, 50k users are business , lots of business are using your software as support system , automation system , do you think that if like this downtime will be acceptable by business, which cause their business down 

in this 45 days I had lost 2 corporate client ( giving various services worth 1000$+ per year ), because they are getting angry from their customers due to not getting reply ( their customer thought is, not even replying to our messages , but here we didn't know message received or not )

we are also in this field only 100% server up is not possible , but at least you guys need to try to achieve that so occasionally server down clients will adjust

today itself 2 downtime nearly 90+ minutes are downtime , on daily basis this is getting major issues , i said poilety, harshly but you guys not changing this attitude

even I asked ready to pay additional charges , make a separate server for my clients I am ready to pay for that to @M M Muraduzzaman , but initial will prepare quote then said not possible, 

I really made a biggest mistake in my life is chosen botsailor and trusted you guys, I am writing this with a mindset of very frustration , please let me know you guys can control the server down or if not possible to provide a stable server kindly tell me that, so no need to tell or write about downtime every day right

Dear BS team,

You guys need to fix this ASAP or trust me, you are going to lose a lot of business

All of our client is frustrated for this server down issue :)

The current state of the server infrastructure is deeply concerning—and the handling by the DevOps team is even more so.

Today, the BS service has been down for over 5 hours, setting a new record for unavailability. This is not only unacceptable but highlights a troubling lack of urgency in addressing critical outages. Downtime of this scale directly violates any reasonable service expectations, particularly for teams or clients relying on it for production work.

What’s more disappointing is the repeated lack of accountability or communication. It’s become a pattern where major issues go unaddressed until users escalate, and even then, responses are delayed, vague, or overly polite without substance. A thank-you for “your patience” does not compensate for lost time, productivity, or credibility.

Frankly, this reflects a serious gap in professional standards. If customers are paying for a service, it’s not just a matter of courtesy—it’s a responsibility to deliver what’s promised, and to respond swiftly when things break.

This situation demands more than passive acknowledgment. It requires:

• Immediate action to restore service,
• Clear, transparent updates during downtime, and
• A post-incident report outlining what went wrong, why it took so long, and what will be done to prevent it from happening again.

We deserve better. Let’s fix this.

Today my client lost amost 200 lead for this downtime very frustrated situation Who will take this responsibility?

Major issues from the past few weeks have cost me 12 clients.

Treat this seriously. You guys should really consider taking an architectural consultancy. I will provide it to you for free, as I do for many corporations. This is a serious business you are doing.

It is very difficult to onboard a new client, which we are losing due to your negligence.

Currently looking for alternatives to botsailor.

We apologize for the recent service disruptions. Our team has identified and resolved the issue, and the platform is now fully operational. We are committed to providing a reliable Chatbot platform and will continue to improve our infrastructure.

Today 12.28pm IST again server was down showing 500 server erorr