Chat Widget

A chat widget is a valuable tool that enables website visitors to engage in real-time communication with your company. Typically, it appears as a button located at the bottom of a web page, offering a warm greeting and providing immediate support to users. To seamlessly integrate a chat widget into your website, follow the below steps.

To Create a Chat Widget:

  1. Navigate to the WhatsApp Bot Manager Page.
  2. Within the WhatsApp Bot Manager, select the `Chat Widget` section and click on the `Create` button. Make sure the WhatsApp bot account is selected for which the chat widget will be created
  3. Configure the action button by completing the following fields and clicking `Save`:
    1. On the actions, WhatsApp short link is selected by default
    2. Upload a .png or .jpg file for a logo, or provide a URL for the logo.
    3. Select a color from the color palette or input a hexadecimal color code for the chat widget`s header background.

    4. Set a display name for your chat widget.
    5. Craft a welcoming message for your users
    6. Choose the desired position for the Chat Widget on your webpage.
    7. Define the button text.
    8. Specify colors for the chat widget`s button background, button text color, button hover background, and button text hover color.
    9. Set the button size.
    10. Provide a reference to easily track the plugin later.
  4. Click on the `Save` button to preserve the chat widget configurations.
  5. Double click on the `Start Bot Flow` and provide a name for it. Also, there are options for adding label, sequence and assigning conversation to an agent or team member.
  6. Now let’s add desired reply from the `Start Bot Flow` and save the flow.
  7. Retrieve the embedded code and insert it into your website`s source code.

Both WordPress and custom websites may have the embedded code installed. Here’s how:

For WordPress website:

  1. Copy the JavaScript Embed Code.
  2. Access your WordPress Dashboard.
  3. Go to `Appearance` > `Theme File Editor.`
  4. Paste the copied code into the footer section.

For Custom website:

  1. Copy the JavaScript Embed Code.
  2. Paste it into the header or footer section of your `index.php` or `index.html` file.

The Chat Widget will now be displayed on the website, providing an efficient means of communication and support for visitors/subscribers of the website.