Telegram Group's bot didn't respond with user name

The telegram bot is replying fine by mentioning the user name. but when any user from the Telegram group triggers any keyword instead of having the bot username mentioned it doesn't reply with the user name. It replies without a user name.


Please see those screenshots here:

Group reply: https://bizzfair.com/telegram/livechat/conversation/file/preview/sent/photo?url=https%3A%2F%2Fbot-data.s3.ap-southeast-1.wasabisys.com%2Flivechat%2F2024%2F9%2Ftelegram%2Flivechat-376-1725881463.png


bot reply: https://bizzfair.com/telegram/livechat/conversation/file/preview/sent/photo?url=https%3A%2F%2Fbot-data.s3.ap-southeast-1.wasabisys.com%2Flivechat%2F2024%2F9%2Ftelegram%2Flivechat-376-1725881471.png

Hi its been 3 days now, can i know when roughly this will be fix? thanks

Hi any update ?

We are working on it. A big update is coming soon, so we are not updating any bug fix right now. Thank you for understanding.

Hihi so is this fix by now ? has the big update completed?

We sincerely apologize for the inconvenience caused. The glitch has now been fixed, and we kindly ask you to check on your end. If you encounter any further issues, please don’t hesitate to let us know.

We deeply value your patience and are truly sorry for the delay in providing this update. The issue was complex to resolve, which is why it took some time.

We greatly appreciate your understanding and support. If you have any other concerns, feel free to reach out to us at any time.

Thank you