Subscriber Name not getting

In subscribers added 10k customers with a name , but when customer is messaging for first time , its taking their whatsapp name , after doing a refresh only its showing the subscriber name from our panel , that is making huge confusion and every time want to refresh the page ? every 10-15 minutes , my client is getting 10-15 minutes , that's impossible to ask them to refresh every time please fix this as soon as possible

Could you please provide more details? Are you referring to the subscribers' names vanishing from your client's panel?

Yes i phased same

Could you provide a little more detail?

Team if we use #user-name variable in template and added contacts manually in subscriber manager. This #user-name doesnt works until customer message us. So by defaut if we use #user-name check if system able to fetch the display name if not try to use first name else provide a fallback value like customer/user

Okay, I can understand, Let us check the matter. And we will fix it as soon as possible. Thanks

Have you added name for the subscribers that's added manually ? Or only subscriber phone number ? I guess name field was empty. Okay, for empty name, we will fix the variable name by replacing empty string or other values after analysis. Thanks

No we have added name also manually still its not fetching

Can you please provide a short screencast that we could reproduce the issue

https://drive.google.com/file/d/1QtQhT5nyT98UXU4tUI_M-_cLJl1ZzFn0/view?usp=sharing Fix this ASAP

We have fixed the name field by updating name if it's blank or has Private. Thanks