#1897-Fundamental botreply API Issues

I reported this days ago, and I believe it should work without problems. These are basic features that need to be fixed as a priority:

botreply not sent if there are no keywords • When I trigger a botreply from the API without defining any keywords, the message is never sent. Requiring keywords for an API-triggered reply is unnecessary and should not block the response.Initial flow actions (tags, add/remove, sequences) do not execute • None of the steps configured in the “initial flow” run when using botreply from the API. • Tags are not applied or removed, and any sequences or assignments tied to the initial flow are ignored.Chained actions after the first function are ignored • If I link multiple functions under “Next Action,” only the first function is sent. • Subsequent messages or actions in the chain never execute, so the flow stops prematurely.

These issues prevent any meaningful automation via botreply and undermine the core functionality. Please address them above all other tasks, as they’re fundamental to using the API correctly.

Continuation (Next Action) Hang with No Pause Indicator • When a bot with a Next Action is executed via the API, it sends the initial message and then hangs, completely stopping responses for a few minutes. • In the chat interface, there is no “paused” or “waiting” status shown; it simply remains hung with no indicator. • After a few minutes, the bot resumes activity and the error log shows:

JSON Decode Error: Syntax error | Message String:

PLEASE FIX

Hello, this still doesn't work properly.

Hello Admin,

To better understand and assist with your issue, please reach out to us via WhatsApp chat or by submitting a support ticket.

Hi. I already posted a thread about this, and you said the same thing was happening in your tests. When triggering a botreply from the API, tags and sequences don't work, the next message doesn't fire, and everything else I detailed in this thread.

There are errors in the botreply. I contacted them via WhatsApp. Please fix them. The client reports many errors in the responses.

When you come online, please contact us again via WhatsApp and ask for me. I’ll discuss everything with you and gather all the issues so we can work on resolving them as soon as possible.

Thank you for your cooperation.

Best regards,

Kamrul Hasan

Hello

One of your agents is already aware of everything, and even opened a ticket with information.

We have implemented a workaround that now ensures all connected messages are triggered correctly via the API.

Great, I see it's working. What about assigning tags and sequences? This still doesn't work when activating a bot from the API.