Hey, guys,

We are having an issue in which our agents' messages only show up after refreshing the page. And clients' new messages seem to be having a similar problem. Have you guys seen this before? What can we do to fix it?

More details about the issues:
1.
A client sends a message
Our agent replies, but the reply doesn's show up in the chat window right away
Our agent refreshes the page and it shows up

2. New messages from clients are not being updated automatically, our agent needs to refresh the page for everything to appear

Thanks in advance.

Hello, the same thing happens, when entering the chat with a signature it doesn't work either, you have to update.
This is a pusher ID error, please allow us to change our pusher ID to avoid these errors. It says that the daily quota has ended.

Hello, I have the same error, please check.

Sorry for the problem that you have encountered last days. It was a pusher limit exceed issue from our account. We have increase the limit, it will work now as expected.

Thanks

same thing hapenning again. @BotSailor, what can we do so this stop happening?

We are working on it. Hopefully the problem will be solved by today.

Thank you.

I checked bot error log and found this https://prnt.sc/ujp6JkyQALxV branding of xerodev very easy to findout this brand domain belongs to botsailor (xeroneit) this is not physibal for us as whitelabel partner because easily any of our customer or reseller can get an idea from where and in how much amount we are buying this.
so urgently remove this branding domain and make sure if you add any domain that contain domain privacy so no one can get an idea.
thanks

Any update?

@botsailor answer this

please fix this

???????????? With all due respect, I find it outrageous that prices are rising so much when the tools are only half-functioning.

on my end it keeps happening, whats the ETA to fix it @BotSailor ?

Is this issue still occurring on your end? We are actively using Live Chat, but we are not encountering this error at the moment.

We would greatly appreciate it if you could record the issue and send it to us via the support desk. This will help us diagnose and resolve the problem more effectively. We are continuously working to make BotSailor error-free.

Thank you for your patience and for being a valued user of BotSailor.

Best regards,
Team BotSailor