hello team,
Right now live chat is really good.
but one client found one major drawback as below.

client made 10000+ broadcast and 500+ customer interacted now the issue is some of them have asked for actual query and many of them interacted with bot.
now all conversation shows unread but want to filter our actual query.

so i found in conversation we can see user, broadcast, bot and agent name check image https://prnt.sc/-rUxKC8AR4Iv so if i write user in search bar top of left it shows actual user message, if i write bot than shows bot replied conversation and accordingly broadcast.

so please add filters User, Bot, Broadcast and by Agent in Live Chat. this will be very helpful.
thanks

any update?

anyone from BS team can reply

Thank you for initiating this thread. We sincerely appreciate your valuable suggestion. Rest assured, we will forward it to our authority and keep you informed about any updates. Should you have any additional suggestions, please don’t hesitate to share them. We would be delighted to address them.

Thank you

so this considered or not?

We are considering to to implement it in future update. Thanks for your suggestion and requests.

Best Regards
Konok