Feature in WhatsApp Responses
Hello, I would like to request the Signatures feature. How should it work? When an agent or a department assigned to a conversation responds to a WhatsApp message, the recipient (the customer) should know who is replying. To achieve this, I need each message to be accompanied by a "signature" indicating who is responding. For example, it could show "John from Sales Department" or just "Sales Department." This way, the customer will always know who is addressing their queries.
Great idea
Admin.
I would like to request the Signatures feature.
How should it work?
As far I know, WhatsApp doesn't have signature or persona feature. However I am not 100% sure though. I will check about it. Thanks
It's possible if botsailor have system when agent added automated massage send who have join i have share e demo : https://ibb.co.com/hWLp0cS
Okay got it. It actually just send a message that someone has assigned into the chat. Thanks
BotSailor
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Kindly Add This system As Optional
Ahmed Sheblu
I have assigned my developer team to implement it. I have given all instruction how it will be implemented. Hopefully very soon signature message sending option will be available in BotSailor for WhatsApp, Facebook, Instagram, Telegram and Website Chat . Cheers :) Thanks
BotSailor
okay thanx
We have implemented signature message feature in shared team inbox. Read details here https://botsailor.com/blog/configure-signature-messages-in-shared-team-inbox Thanks
BotSailor
I Found a bug on signature replay without bot disable on its automatic pause the bot kindly checkout the video : https://www.loom.com/share/8a0782c4cf6d42309d87e9d07845ba7e?focus_title=1&muted=1&from_recorder=1
Ahmed Sheblu
Okay, thanks for your findings. We are going to check the issue and will fix it as soon as possible. And thanks for explanation with the video sharing. Best Regards Konok
Ahmed Sheblu
It has been fixed. Please check now. Thanks
"BOT AUTO ENABLE TIME" is not functioning as it should. After the allotted period, the bot is not activated.
Aji
Okay, Thanks for notifying us. We will check it very soon by tomorrow and will fix it. Regards Konok
instead of using the time keep Buttons. The "Bot Replay Disable" bot response is paused when an agent joins the chat. "Bot Replay Enable" was the bot's response Resume when agent Leave the chat.