Feature in WhatsApp Responses
Piloto Services
Hello,
I would like to request the Signatures feature.
How should it work?
When an agent or a department assigned to a conversation responds to a WhatsApp message, the recipient (the customer) should know who is replying.
To achieve this, I need each message to be accompanied by a "signature" indicating who is responding. For example, it could show "John from Sales Department" or just "Sales Department."
This way, the customer will always know who is addressing their queries.
I would like to request the Signatures feature.
How should it work?
When an agent or a department assigned to a conversation responds to a WhatsApp message, the recipient (the customer) should know who is replying.
To achieve this, I need each message to be accompanied by a "signature" indicating who is responding. For example, it could show "John from Sales Department" or just "Sales Department."
This way, the customer will always know who is addressing their queries.