Feature in WhatsApp Responses

Hello,
I would like to request the Signatures feature.

How should it work?
When an agent or a department assigned to a conversation responds to a WhatsApp message, the recipient (the customer) should know who is replying.

To achieve this, I need each message to be accompanied by a "signature" indicating who is responding. For example, it could show "John from Sales Department" or just "Sales Department."

This way, the customer will always know who is addressing their queries.

Great idea

As far I know, WhatsApp doesn't have signature or persona feature. However I am not 100% sure though. I will check about it.

Thanks

It's possible if botsailor have system when agent added automated massage send who have join i have share e demo : https://ibb.co.com/hWLp0cS

Okay got it. It actually just send a message that someone has assigned into the chat.

Thanks

Kindly Add This system As Optional

I have assigned my developer team to implement it. I have given all instruction how it will be implemented. Hopefully very soon signature message sending option will be available in BotSailor for WhatsApp, Facebook, Instagram, Telegram and Website Chat .

Cheers :)
Thanks

okay thanx

We have implemented signature message feature in shared team inbox. Read details here https://botsailor.com/blog/configure-signature-messages-in-shared-team-inbox

Thanks

I Found a bug on signature replay without bot disable on its automatic pause the bot kindly checkout the video : https://www.loom.com/share/8a0782c4cf6d42309d87e9d07845ba7e?focus_title=1&muted=1&from_recorder=1

Okay, thanks for your findings. We are going to check the issue and will fix it as soon as possible. And thanks for explanation with the video sharing.

Best Regards
Konok

It has been fixed. Please check now.

Thanks

"BOT AUTO ENABLE TIME" is not functioning as it should. After the allotted period, the bot is not activated.

Okay, Thanks for notifying us. We will check it very soon by tomorrow and will fix it.

Regards
Konok

instead of using the time keep Buttons. The "Bot Replay Disable" bot response is paused when an agent joins the chat. "Bot Replay Enable" was the bot's response Resume when agent Leave the chat.

We will enable the bot when agent leave chat.

Thanks